Can a Predictive Dialer Increase Your Outbound Sales?

Posted In | CRM | Help Desk

Yes, a predictive dialer can increase your outbound sales, especially if your business demands reaching out to customers via calling on a daily basis. 

 

Manually dialing telephone numbers can be time-consuming and frustrating, as agents mostly get a lot of busy signals or no answer at all. That's where a predictive dialer can help.

 

 

Read on to find out how a predictive dialer can help you increase leads, save time, and more.

 

 

What is a Predictive Dialer?

Predictive dialers are a type of outbound calling system that allows you to dial a list of numbers at once, so you can spend your time talking to people who are actually available. It can also help you increase your sales by making it easier to reach more people in a shorter amount of time.

 

Predictive dialer software helps service providers make better use of their agents' time by dialing out to potential customers at scheduled times. Calls are placed simultaneously to a large number of leads, and when someone answers the call it is transferred to a live sales representative. 

 

How does a Predictive Dialer Work? 

Predictive dialers work by automatically dialing a list of telephone numbers. When someone answers the call, the system connects the call to a live agent who can then talk to the person who answered the call. The system also records the call so that it can be used for quality assurance or training purposes.

One defining characteristic of predictive dialers is that they can dial several numbers simultaneously. Here, the dialer uses an algorithm to predict when the next call is likely to be answered, and then dials the number and connects the call to an agent. The objective is to make the optimal number of calls to leads at the optimal time.

 

Learn more about The Pros and Cons of a Predictive dialer

 

8 Ways a Predictive Dialer can Increase your Outbound Sales

• Saves time on prospect selection and dialing: Predictive dialer can save time on prospect selection and dialing by automatically calling a list of prospects and connecting the call to an available agent as soon as the prospect answers. This eliminates the need for agents to manually dial each prospect, which can save a significant amount of time. Here, agents can spend more time talking to prospects and less time waiting for calls to connect. This can lead to more sales and more efficient use of your call center resources.

 

• CRM Integration: Having CRM integration in a dialer is important because it lets businesses track interactions with customers and get back to them quickly. Additionally, it enables the predictive dialer to automatically collect customer data from the CRM database when a call is made, saving time and ensuring accuracy. So, it is important to choose a dialer that makes it easy and smooth to connect with CRM software.

 

• Enhance agent talk time for more meaningful conversations: Predictive dialers boosts agent productivity and efficiency. Agents no longer need to search for customer phone numbers in databases or waste time dialing them one by one. The agents' productivity increases with the predictive dialer, which can calculate the most productive times to make calls, predict when the current call will end, and start dialing the next number.

 

• Save Money on Operations: When used effectively, a predictive dialer can boost sales and cut costs for any company. Predictive dialers are helpful because they get rid of the need for an expensive PBX system or an operator to keep track of call logs manually, which can save money on different operations.

 

• Redirect Calls to Available Agents: The calls are distributed among the available agents by the predictive dialer. The system is based on a statistical algorithm that automatically initiates the next call before the agent has even finished the previous one. This can help to improve efficiency by ensuring that agents are only connected to calls that are likely to result in a conversation and that they are not waiting for calls that are likely to result in a busy signal or no answer. 

 

• Human error eliminated: Predictive dialer can eliminate human error by automating the process of making phone calls. For example, if an agent is supposed to make 50 calls per day, the predictive dialer will automatically dial the numbers and connect the call to the agent when someone answers. This eliminates the need for the agent to manually dial each number, which can lead to mistakes. In addition, when using manual dialing, many agents may accidentally call the same number, which is annoying for both the customer and the agent. A predictive dialer eliminates duplicate calls and ensures that agents are utilizing their time on high-priority leads and not on manual dialing.

 

• Monitoring, reporting, and analytics: It can be challenging for managers to monitor and keep track of sales agents' performance during a massive outbound calling campaign. By using the predictive dialer analytics dashboard and reports, it is simple to assess the effectiveness of campaigns and individual agents. All of these metrics and more can be monitored on the dashboard, including the total number of calls made, the average length of a call, and the total time spent on calls. These simple metrics help sales managers evaluate the efficiency of their teams. The predictive dialer gives essential information about how well the team works, which is vital for the success of the business. 

 

• Enhances client satisfaction: Predictive dialers improve the sales process in many ways. Calling a customer at an inconvenient time or trying to sell them something they don't want is an experience no one enjoys. Predictive dialer can help to enhance client satisfaction by making it easier for them to connect with the right person at the right time. It can also help to speed up the process of getting through to a human agent, which can improve the overall experience for the client. In addition, a predictive dialer can also help to improve the quality of the call by reducing the amount of time that is spent on hold, and by providing the ability to call back disconnected numbers.

 

Conclusion

A company's revenue and growth are directly tied to the productivity of its salespeople, so this is always an area of focus. In order to increase productivity and close more deals, assist your sales team with a sales automation tool like Predictive Dialer. A predictive dialer will save time for your sales team because they won't have to dial each number manually. Using a predictive dialer system can help your business make more money, cut costs, and grow quickly to meet future needs.

The Gridlex Zip Calling and Dialer software combine all the calling features your business needs into a single, comprehensive solution. This integrated platform includes SMS, email, and more—with an Auto-Power dialer. The dialer comes with an integrated CRM, so you can manage all of your client relationships in one place.