Machinery, Equipment & Appliances
5 min read
Equipment Manufacturers Can’t Afford Customer Service Chaos—Here’s How to Fix It
Support teams at Appliances, Machinery & Equipment manufacturing firms often deal with fragmented service tickets, scattered communications, and poor coordination between technical, warranty, and operations teams. This article explores how manufacturers can use shared inbox intelligence and AI-driven ticketing to structure customer service interactions, speed up issue resolution, and enforce warranty governance—without relying on messy email chains or siloed tools.