SMS
With Gridlex Zip Business Texting software, not only do you get a SMS Texting, but also Dialers, email and more integrated into one platform. With the integrated CRM and Customer Service Help Desk, you can manage your customer relationships in one place. The shared SMS inbox and ticketing system allow you to assign tasks based on priority level and date due date, so no task gets lost in the shuffle. Plus, managers can monitor agent activities to keep track of what's going on at any time for seamless SLA management.
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