Addressing Non-Profit Concerns: Auto Dialer Compliance Best Practices

Posted In | CRM | Help Desk | Auto Dialer | Non Profit Organizations

For many non-profit organizations, auto dialers serve as an essential tool for increasing outreach, raising funds, and maintaining contact with their audiences. However, the use of these systems comes with its own set of challenges, particularly in terms of compliance with regulations. This article aims to provide you with a comprehensive understanding of auto dialer compliance and its best practices for non-profit organizations.
 

Understanding the TCPA

The Telephone Consumer Protection Act (TCPA) is a federal law that governs telemarketing calls, auto-dialed calls, prerecorded calls, text messages, and unsolicited faxes. It also applies to common non-profit activities like fundraising calls.
 

Best Practices for Auto Dialer Compliance

Adhering to the following best practices can help your non-profit organization stay on the right side of the law when using auto dialers:
 

1. Obtain Express Consent

Before you can legally make an auto-dialed or prerecorded call to a cell phone or send a text message, you need the express consent of the recipient. Ensure your non-profit organization secures this consent in writing or through a recorded verbal agreement.
 

2. Maintain a Do-Not-Call List

Your organization must maintain a list of people who have requested not to receive further calls or texts. Make sure to honour these requests and remove these individuals from your auto dialer lists.
 

3. Provide Identification Information

Within the first few seconds of your call or message, you should identify your name, the name of your non-profit organization and provide a telephone number or address where you can be reached.
 

4. Ensure Accurate Dialing Lists

Make sure your dialing lists are updated and accurate. This will help you avoid calling wrong numbers or individuals who have not given their consent to be contacted.
 

5. Train Your Staff

Ensure your staff is well-trained and knowledgeable about TCPA rules and compliance. Regular training sessions can help to ensure that everyone understands the importance of compliance and knows how to handle different situations.
 

Compliance with auto dialer regulations doesn't have to be a daunting task. By following the outlined best practices, your non-profit organization can continue to use auto dialers as an effective tool for communication and outreach while staying within the boundaries of the law.