Beyond Basic Call Forwarding: Advanced Call Routing for Law Firms

Posted In | CRM | Help Desk | Calling Solution | Law Firms

As the sphere of legal services becomes increasingly competitive, law firms need to maximize their efficiency and client service delivery. Advanced call routing is a technology-driven solution that goes beyond basic call forwarding to ensure that every client call gets to the right person at the right time. This technology is particularly beneficial to law firms, which manage a high volume of calls every day.

 

What is Advanced Call Routing?

Advanced call routing (ACR) is a technology that directs incoming calls to the appropriate extensions based on pre-set rules. The technology can take into account factors such as the time of day, the caller’s location, the number dialed, and the caller’s behavior during the call. ACR is more than just forwarding calls; it's about managing and optimizing the flow of communication within an organization.

 

Benefits of Advanced Call Routing for Law Firms
 

1. Improved Client Service

With ACR, law firms can ensure that each client is quickly connected to the most appropriate staff member who can address their needs, reducing the need for multiple transfers. This results in a more positive client experience and can contribute to client retention.
 

2. Increased Efficiency

By routing calls based on pre-set rules, ACR reduces the administrative burden on your staff. It eliminates the time-consuming task of manually transferring calls, allowing your team to focus on their core duties.
 

3. Flexibility

ACR offers high flexibility, allowing you to customize your call routing rules as per your business needs. Whether you want to route calls based on the time of day, the caller's location, or the dialed number, you can do it all with ACR.

 

Implementing Advanced Call Routing in Your Law Firm

Implementing ACR in your law firm involves choosing an ACR provider, setting up the necessary hardware and software, and configuring your call routing rules. However, before you start, it's crucial to analyze your call traffic and identify patterns. This will help you set up routing rules that best meet your firm's needs.

 

Advanced call routing offers significant benefits for law firms. It not only improves client service but also increases operational efficiency. By leveraging this technology, law firms can ensure that every client call is handled in the most efficient and effective manner possible.