Evolving Non-Profit Regulations: Adapting Your Auto Dialer Compliance Strategy

Posted In | CRM | Help Desk | Auto Dialer | Non Profit Organizations

Non-profit organizations face numerous regulatory changes and compliance requirements. These requirements often affect how organizations communicate with their stakeholders, including donors, volunteers, and beneficiaries. One area of significant change is the use of auto dialers for outreach and fundraising campaigns. This article discusses the evolving non-profit regulations and how to adapt your auto dialer compliance strategy accordingly.
 

Understanding Auto Dialer Regulations

Auto dialers, also known as robocalls, are regulated by several bodies in the United States, the most notable being the Federal Communications Commission (FCC) under the Telephone Consumer Protection Act (TCPA). The law requires organizations to obtain prior consent from the recipient before making a robocall. Failure to comply can result in hefty fines and penalties.
 

Adapting to Regulatory Changes

Given the changing regulatory landscape, non-profits must adapt their auto dialer compliance strategy to ensure they stay within the legal boundaries. Here are some steps to consider:
 

1. Obtain Prior Consent

Under the TCPA, non-profits must obtain prior express written consent from the recipient before making an auto dialed call or sending a pre-recorded message. This consent can be obtained through a signed written agreement that clearly discloses that the organization may make auto dialed or pre-recorded calls or messages to the recipient's phone number.
 

2. Maintain a Do-Not-Call List

Non-profits are required to maintain a do-not-call list and honor any requests from recipients to be placed on this list. Once a recipient has made such a request, the non-profit must refrain from making any further auto dialed calls or sending pre-recorded messages to that recipient's phone number.
 

3. Train Staff and Volunteers

It's crucial to train staff and volunteers on the rules and regulations surrounding auto dialed calls and pre-recorded messages. They should understand the importance of obtaining prior consent and honoring do-not-call requests to ensure the organization remains compliant with the TCPA.
 

While the regulations surrounding auto dialers can be complex and challenging, it is vital for non-profits to adapt their practices to remain compliant. By obtaining prior consent, maintaining a do-not-call list, and training staff and volunteers, non-profits can ensure they continue to use auto dialers for outreach and fundraising campaigns without violating any laws.