From Drawings to Direct Calls: Call Routing for Busy Architects

Posted In | CRM | Help Desk | Architecture Firms | Calling Solution

For architects, managing time between creating innovative building designs and fielding calls from clients and contractors can be a challenge. They can't afford to miss a call, yet they also need uninterrupted time to focus on their design work. The solution? Call routing. This innovative technology ensures that architects never miss a crucial call, while also minimizing distractions during their busy workdays.

 

What is Call Routing?

Call routing, also known as automatic call distribution (ACD), is a telecommunication solution that distributes incoming calls to a specific group of terminals or agents within an organization. It is a key component of many business telephone systems and helps to manage high call volumes efficiently.

 

How Call Routing Benefits Architects

Architects, like many professionals, need to juggle various tasks and responsibilities throughout their workday. Call routing can help them manage their communications more efficiently. Here's how:
 

1. Prioritization of Calls

With call routing, architects can set up a system that prioritizes calls based on the caller's identity and importance. For instance, calls from key clients or contractors can be routed directly to the architect, while less urgent calls can be sent to voicemail or another staff member.
 

2. Fewer Interruptions

Architects need periods of uninterrupted time to concentrate on their design work. With call routing, they can schedule 'quiet hours' during which all calls are directed to voicemail or another agent. They can then return calls during less busy times.
 

3. Better Customer Service

By ensuring that calls are always answered promptly and by the most appropriate person, call routing can improve the overall level of customer service that an architect's office provides.

 

Implementing Call Routing

Setting up a call routing system can be relatively simple, especially with the help of a professional telecommunications provider. They can help architects design a call routing strategy that reflects their specific needs and work patterns. This can include setting up direct lines for key clients, setting rules for how calls are handled during busy times, and even integrating the call routing system with other office technologies, like email or project management software.

 

In the fast-paced world of architectural design, time is a precious commodity. By leveraging the power of call routing, architects can ensure that they never miss a crucial call, while also preserving their much-needed periods of focused work time. It's a smart solution for busy professionals looking to enhance their productivity and customer service.