What is a Preview Dialer?

Posted In | CRM

If your marketing and sales teams use cold calling to enhance sales and revenue, investing in a preview dialer can make a huge difference. It increases productivity by decreasing the amount of time spent on repetitive work like dialing, and it enables employees to focus on high-level and strategic activities.

In this article, we'll talk about preview dialer software and why you might want to use one.

What is a Preview Dialer?

As the name suggests, a preview dialer is an autodialer that allows the user to preview each call before it is placed. In this dialer, the agent can use the preview function to review relevant information about the customer or prospect. Agents can decide when to make calls using this software. It allows agents to make calls one at a time while saving time through features like auto-dialing and voicemail drop if they go unanswered. This is a valuable tool for businesses, as it will enable them to make sure that they are always connecting with the right person and that the message they are trying to deliver is clear and concise.

Sales agents have complete control over the customer database. This can further help the agent to read through call notes or call history before placing a call. If the agent does not wish to continue with the call, the preview dialer software can present the agent with another contact to review.

Why Should You Consider Using a Preview Dialer?

A preview dialer is effective outbound dialing software from which businesses can benefit to a great extent. There are various reasons why a preview dialer can be useful for you:

A preview dialer is a type of dialer that allows users to see the contact information of the person they are about to call before dialing the number. Therefore, an agent can review complete contact details, including the call history, past communications, etc., before placing a call. This information can increase the efficiency of the sales process.
With the help of the customer database, agents can also connect with accurate potential leads. For example, if a user is trying to call a business, they may be able to see the business name, address, and phone number before they dial the number. This can help to ensure that the user is calling the correct number, and it can also help the user to know who they are talking to when they connect with the business. This can lead to reduced dropped calls and efficient sales.
With the help of a preview dialer, agents can be prepared for the call, which can lead to improved performance and meaningful conversations. For example, let's say an agent is making calls from a list of customers who have recently purchased a new car. The agent can use a preview dialer to see the customer's information before making the call. This way, the agent can be prepared to answer any questions the customer may have about their new car. Additionally, the agent can use the preview dialer to make sure they are calling the correct customer.
Preview dialer can also help agents make more efficient use of their time by allowing them to screen calls. For example, if an agent knows that a customer is calling to ask about a product that is not in stock, the agent can screen the call and direct the customer to the appropriate department.

Therefore, with the help of a preview dialer, agents can improve customer relationships and customer satisfaction, as clients are more likely to have a positive experience when they feel that the agent is knowledgeable and prepared for the call.

How is Gridlex Calling and Dialer Software better than other Alternatives?

With Gridlex Calling and Dialer software, you can spend less time dialing numbers manually and more time making sales calls. Gridlex Calling and Dialer software have a CRM integration that works well, so you can increase your productivity, make live connections, and keep all your important information in one place. Get rid of all the repetitive tasks with Gridlex Zip, where agents can make more calls in less time and reach out to more people. Get all of Gridlex Zip's features for only $10/User/Month.