Skilled Nursing Facilities Help Desk & Customer Service Software

Key Activity & Process: A physician sends a referral intake request

How it may be Happening?

Physicians email a specific shared email address (e.g. admissions@SkilledNursingFacility.com) for a referral intake request, and that email is sent to a single person's email box.

What are the Issues and Challenges in Current Process?

The email sent by physicians goes to a single person's mailbox may not be responded to by that person because that person may be out of the office or sick, impacting response times.

How does Gridlex Zip Helps Improve This Process?

With Gridlex Zip, a patient referral is sent to a common shared mailbox where Skilled Nursing Facilities staff can monitor the same Inbox. These emails are converted to Tickets to monitor Service Level times to maintain response rates, and thus, healthcare experience increases.

Key Activity & Process: A caregiver wants to go on leave, and shifts need to be changed.

How it may be Happening?

Usually, when a caregiver needs to take a leave or change the shift, they need to assign and give a status update on the communications that are going on, including enrollments, medication and bill follow-ups.

What are the Issues and Challenges in Current Process?

It can take time and effort to give status updates, including enrollments, bill follow-ups and medication and there's a chance for error in the communication.

How does Gridlex Zip Helps Improve This Process?

With Gridlex Zip, you can manage multiple conversations across email, chat, and phone and keep tabs on team and agent workload and performance.

Key Activity & Process: Request for Home health aides

How it may be Happening?

A family member sends an email to a specific shared email address (e.g. support@SkilledNursingFacility.com) to request for home health aide, and that email is sent to a single person's email box.

What are the Issues and Challenges in Current Process?

The email sent by the family goes to a single person's mailbox and it may not be responded to by that person because that person may be out of the office or sick, impacting response times.

How does Gridlex Zip Helps Improve This Process?

With Gridlex Zip, a patient referral is sent to a common shared mailbox where Skilled Nursing Facilities staff can monitor the same Inbox. These emails are converted to Tickets to monitor Service Level times to maintain response rates, and thus, healthcare experience increases.

Key Activity & Process: Request for Home health aides

How it may be Happening?

A family member sends an email to a specific shared email address (e.g. support@SkilledNursingFacility.com) to request for home health aide, and that email is sent to a single person's email box.

What are the Issues and Challenges in Current Process?

The email sent by the family goes to a single person's mailbox and it may not be responded to by that person because that person may be out of the office or sick, impacting response times.

How does Gridlex Zip Helps Improve This Process?

With Gridlex Zip, a patient referral is sent to a common shared mailbox where Skilled Nursing Facilities staff can monitor the same Inbox. These emails are converted to Tickets to monitor Service Level times to maintain response rates, and thus, healthcare experience increases.

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