Helpdesk & Customer Services Software for Logistics Management

Key Activity & Process: How well do you respond to customer inquiries about the status of their packages?

Gridlex Zip helps you manage inquiries regarding the order's status, or any other customer service-related questions can be directed to our customer service department by phone, email, or live chat.

How it may be Happening?

Customers can email the company using a shared email address to inquire about the package, and that email will be sent to a single person's inbox, who will respond.

What are the Issues and Challenges in Current Process?

The person who answers the customer's mail may not have the updated information about the package. This person must contact multiple departments to obtain information about the package, delaying customer responses..

How does Gridlex Zip Helps Improve This Process?

With Gridlex Zip, a customer's email inquiry is sent to a commonly shared mailbox where multiple people can monitor the same inbox integrated with different departments. These emails are converted to tickets to monitor service level times to maintain response rates and customer satisfaction and increase enrollments.

Key Activity & Process: Is it challenging to deal with problems while a truck is on the road?

Gridlex Zip's Transportation management is to help transportation companies to manage issues while a truck is on a transportation trip. Track issues as they happen in real-time. Zip helpdesk can be used by staff or carrier partners to report the problems while a truck is on a transportation trip. After an issue is reported, the receiver can immediately access it and address the issue.

How it may be Happening?

Delivery gets delayed due to unexpected reasons, especially while in transit. The driver calls the company to report an issue they are facing, and the company resolves it.

What are the Issues and Challenges in Current Process?

For a vehicle in transit, it's always best to have quick, accurate assistance. Most of the time, sudden route changes cause problems for drivers, regardless of the circumstances or whether it occurs at night. Because this time may not be the official time, the office will not be able to assist them at that time. They will end up stuck in the road.

How does Gridlex Zip Helps Improve This Process?

Zip assist in managing issues while a truck is on a transportation trip. Not just for data but to ensure the delivery is on time. Zip assists the driver throughout the transit, answers all other queries and gives all the necessary information. All the information about the vehicle will be updated in one place so that business executives can monitor them and make sure on-time delivery.

Key Activity & Process: Do you struggle to deal with customer complaints and get them resolved quickly?

Gridlex Zip Customer Service is designed to work seamlessly with your customer relationship, and transportation management systems. It allows you to track, manage & resolve the issues in real-time and deliver a great experience to your customers.

How it may be Happening?

Customers write an email regarding a complaint about the packages that arrived. If the staff dealing with the complaints may not be available at the office, they respond to the mail late, not leading to customer satisfaction.

What are the Issues and Challenges in Current Process?

Customers write an email regarding a complaint about the services, and it will go to the company mailbox and many other emails. Sometimes, the team supposed to solve the issue may not have much information about the package. Most of the time, they fail to respond or resolve the complaints on time.

How does Gridlex Zip Helps Improve This Process?

With Gridlex Zip, the email is sent to a commonly shared mailbox integrated with all the departments where multiple people can monitor the same inbox. These emails are converted to tickets to monitor and solve service level times to maintain response rates and customer satisfaction.

Key Activity & Process: Do you find it challenging to manage shipping for multiple warehouses?

Managing shipping can be messy, but Gridlex Zip makes it fast, affordable, and straightforward. It’s a cloud-based software which means your team no longer needs to face the hassle of server maintenance or upgrading. Since Gridlex Zip is a multi-client product, it also efficiently handles multiple warehouses and clients in a single platform.

How it may be Happening?

Shipping management for multiple warehouses is a humongous time-consuming task now. If a customer orders products from different warehouses, it will take time to coordinate reaching them.

What are the Issues and Challenges in Current Process?

Shippers who dispatch from more than one warehouse/location must regularly communicate with various warehouses to align orders and chart shipments. Everything you need to know about the product and the customer should be in one place.

How does Gridlex Zip Helps Improve This Process?

With zip, shipping management for multiple warehouses and clients is accessible in a single platform. Zip integrated with all the departments in logistics management, so it is effortless to manage shipments from a centralized data system. All the mail from a customer goes to a single mailbox where all the departments can look up and solve and update it faster.

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