Gridlex Zip is a superior alternative to Freshdesk since its an integrated Customer Service, Help Desk, Ticketing, Shared Inbox, and CRM with natively integrated calling, SMS Text, and emailing features for only $10/User Month (50-90% cheaper than Freshdesk).
| Comparison | Gridlex | Freshdesk |
|---|---|---|
| 50% - 90% Cheaper compared to Freshdesk | ||
| Omnichannel is a Part of the Base Plan | ||
| CRM is Unified with Customer Service | ||
| Shared Inbox + Ticketing Combination | ||
| Custom Objects is a part of the base plan | ||
| Out-of-the-Box Sector Specific Customization |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including Omnichannel (Call, SMS Text, Email…) support, Help Desk, Ticketing, Shared Inbox, CRM, and many more features. The pricing is transparent and can be seen here.
Freshdesk pricing is a confusing set of options and plans designed to maximize price from customers. For example, the Growth Plan starts at $15/User/Month (50% more than Gridlex Zip) and then goes up to $79/User/Month (8x more than Gridlex Zip) and even then doesn’t include Omnichannel support.
Why is Omnichannel (Email, SMS Text, Calling & More) Integration important?
Omnichannel support integrated into CRM software provides a unified client management solution as consumers use multiple channels to interact with your organization. Users can automate the process of contacting customers and increase their sales by adding the ability to dial phone calls (via Auto Dialers and Power Dialers), send SMS texts, and emails directly from one platform. Gridlex Zip believes that if customers prefer to interact in their channel of choice, then it should be a part of the core offering.
Freshdesk Doesn't Have Omnichannel support features as part of the core plan
Freshdesk Calling and SMS Text is part of the 'Omnichannel' suite and starts at $29/User/Month (3x more than Gridlex Zip) and then goes all the way up to $99/User/Month (10x more than Gridlex Zip).
Why Is CRM Integration into Help Desk Important?
Most organizations strive for the Holy Grail of having a 360 degree view of customers i.e. see sales activity, contacts and other details embedded into the service ticket or email. Integrated CRM and Help Desk solutions will allow you to build strong customer relationships and enable your service reps to deliver personalized services. Without integration, you can lose track of information and may have to repeat/duplicate tasks like collecting customer contact details, preferences, feedback, etc.
How do Gridlex Zip CRM and Help Desk Works?
Gridlex Zip Helpdesk and CRM software allow users to have a 360 view of the customer's profile. Gridlex Zip integrated Helpdesk, and CRM software contains customer details, past conversations, payment and billing information, customer ideas, suggestions, feedback, and more. It will allow users to understand their customer's needs better. They will be able to deliver services that appear personalized because the system has the complete information of the customer's profile.
Freshdesk Doesn't provide CRM as a part of the same bundle price
Freshdesk doesn't offer an integrated CRM with its support software. They may offer a separate CRM solution which is again charged extra and ranges from $15 to $80 per user per month.
Why Is Shared Inbox and Ticketing Combination Important and how does it work in Gridlex Zip?
All emails, SMS, etc are not tickets, and all tickets should not be emails. Gridlex Zip integrated ticketing and shared inbox feature allow users to send outgoing messages (e.g., Reminders, Event scheduling, announcements, etc) and receive email or SMS communications without creating a ticket. Gridlex Zip allows organizations to integrate Shared Inbox with ticketing for better SLA and workflow management or work it separately depending on the needs of the customer. It eliminates the need to Cc or forward email chains.
Freshdesk doesn't have Shared Inbox and Ticketing Combination
Freshdesk software has a shared inbox feature but is by default integrated into the ticket. Organizations can't send outgoing emails / SMS (e.g. Reminders, Announcements etc) without creating a ticket. Additionally, all emails / SMS in Freshdesk software cannot be processed on their own without creating a ticket. This lack of flexibility hampers organizations that don't want to work in an inflexible system.
Gridlex Zip offers custom objects as part of the base plan to support tight integration with your internal operations. Custom Objects are like mini databases where users can store customer records and customize them based on the property options. For example, the custom objects for a rental company could be the Rental agreements associated with each apartment, where multiple contracts need to be associated with a ticket or a campaign that is further mapped to the CRM.
Freshdesk Offer Custom Objects For the Highest Priced Plan
Custom Objects are not core to the Freshdesk experience and are part of the enterprise plan and even then Freshdesk only allows object creation via APIs and not part of the normal user experience.
Every organization is different. For example, the way a law firm supports its clients is completely different from how a used car dealer supports its customers. Gridlex Zip offers extreme out of the box customization via Custom ticket templates, Workflows, Fields, Objects, CRM Lead forms, and many more features. The complete list of the 44 sectors, from schools to insurance agencies where out of the box customization is offered, is shared here. Gridlex’s core operating principle is customer success and we will support our customers through the customization process.
FreshDesk doesn’t offer out-of-the-box sector specific customization for organizations
Any customizations on Freshdesk would need significant internal IT resources or external consulting support.
Accounting, Enterprise & ERP software
Only $10 USD/ user / mo - No CC required
