Gridlex Zip is a superior alternative to Gladly since its an integrated Customer Service, Help Desk, Ticketing, Shared Inbox, and CRM with natively integrated calling, SMS Text, and emailing features for only $10/User Month (50-90% cheaper than Gladly).
| Comparison | Gridlex | Gladly |
|---|---|---|
| 50% to 90% cheaper compared to Gladly | ||
| CRM is Unified with Customer Service | ||
| Shared Inbox + Ticketing Combination | ||
| Custom Objects is a part of the base plan | ||
| Out-of-the-Box Sector Specific Customization |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including Omnichannel (Call, SMS Text, Email…) support, Help Desk, Ticketing, Shared Inbox, CRM, and many more features. The pricing is transparent and can be seen here.
Gladly pricing is high with limited options, plan starts from $38 and can go up to $150/user/month (5x Gridlex Zip) for enterprises.(15x more than Gridlex Zip)
Why Is Shared Inbox and Ticketing Combination Important and how does it work in Gridlex Zip?
All emails, SMS, etc are not tickets, and all tickets should not be emails. Gridlex Zip integrated ticketing and shared inbox feature allow users to send outgoing messages (e.g., Reminders, Event scheduling, announcements, etc) and receive email or SMS communications without creating a ticket. Gridlex Zip allows organizations to integrate Shared Inbox with ticketing for better SLA and workflow management or work it separately depending on the needs of the customer. It eliminates the need to Cc or forward email chains.
Gladly doesn't have Shared Inbox and Ticketing Combination
The Gladly software does not have a shared inbox feature, but it does have a Team Inbox. Team Inbox is only available to Team Managers and Administrators, so it’s not an option for companies with smaller teams or even for individuals who want to share an inbox with their colleagues. Gladly does not have ticketing. The lack of a ticketing system can be an issue for companies that assign tasks to particular team members. For those looking for an all-in-one solution that allows you to communicate with your team members in real-time, GrooveHQ might not be the best option.
Why Is CRM Integration into Help Desk Important?
Most organizations strive for the Holy Grail of having a 360 degree view of customers i.e. see sales activity, contacts and other details embedded into the service ticket or email. Integrated CRM and Help Desk solutions will allow you to build strong customer relationships and enable your service reps to deliver personalized services. Without integration, you can lose track of information and may have to repeat/duplicate tasks like collecting customer contact details, preferences, feedback, etc.
How do Gridlex Zip CRM and Help Desk Works?
Gridlex Zip Helpdesk and CRM software allow users to have a 360 view of the customer's profile. Gridlex Zip integrated Helpdesk, and CRM software contains customer details, past conversations, payment and billing information, customer ideas, suggestions, feedback, and more. It will allow users to understand their customer's needs better. They will be able to deliver services that appear personalized because the system has the complete information of the customer's profile.
Gladly Doesn't provide CRM as a part of the same bundle price
Gladly is not the right choice if you're looking for a full-fledged CRM solution with your customer service software. Gladly do not have the capacity to integrate with a CRM solution, so they must be used separately. This means you will need to use two separate tools in order to manage your customers and sales leads. Using two separate tools will increase your workload and make it more difficult for you to track information about your customers and sales leads.
Every organization is different. For example, the way a law firm supports its clients is completely different from how a used car dealer supports its customers. Gridlex Zip offers extreme out of the box customization via Custom ticket templates, Workflows, Fields, Objects, CRM Lead forms, and many more features. The complete list of the 44 sectors, from schools to insurance agencies where out of the box customization is offered, is shared here. Gridlex’s core operating principle is customer success and we will support our customers through the customization process.
Gladly doesn’t offer out of the box sector specific customization for organizations
Gladly's lack of customization choices is a significant disadvantage that can inhibit uptake. Custom ticket templates, workflow, Fields, Objects, CRM Lead forms, and many more capabilities are not available out of the box with Gladly. In order to be valuable to an organization in any way, a tool must be flexible enough to be adapted to match the demands of that company. Gladly's non-standardization makes it challenging to integrate with other systems, creating an additional expense for organizations that need to customize their workflows and processes. Gladly is not the correct answer if you want a system that can be modified to your needs without writing any code.
Gridlex Zip offers custom objects as part of the base plan to support tight integration with your internal operations. Custom Objects are like mini databases where users can store customer records and customize them based on the property options. For example, the custom objects for a rental company could be the Rental agreements associated with each apartment, where multiple contracts need to be associated with a ticket or a campaign that is further mapped to the CRM.
Gladly does not offer Custom Objects
Gladly only supports standard objects and not custom ones, then it means that some of your APIs will be useless in Gladly and vice versa (meaning that some of your APIs will work fine with Gladly, but others won't). You cannot customize your object's attributes.
Accounting, Enterprise & ERP software
Only $10 USD/ user / mo - No CC required
