Gridlex Zip is is a superior alternative to Hubspot since its an integrated Customer Service, Help Desk, Ticketing, Shared Inbox, and CRM with natively integrated calling, SMS Text, and emailing features for only $10/User/Month (50-90% cheaper than Hubspot).
| Comparison | Gridlex | Hubspot |
|---|---|---|
| 50% - 90% Cheaper compared to Hubspot | ||
| Omnichannel is a Part of the Base Plan | ||
| CRM is Unified with Customer Service | ||
| Shared Inbox + Ticketing Combination | ||
| Custom Objects is a part of the base plan | ||
| Out-of-the-Box Sector Specific Customization |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including Omnichannel (Call, SMS Text, Email…) support, Help Desk, Ticketing, Shared Inbox, CRM, and many more features. The pricing is transparent and can be seen here.
Hubspot offers a confusing set of options and plans, which are designed to maximize price from customers. For example, the starter plan starts at $50/month (5x more than Gridlex Zip) and then goes up to $5,000/month (50x more than Gridlex Zip).
Why is Omnichannel (Email, SMS Text, Calling & More) Integration important?
Omnichannel support integrated into CRM software provides a unified client management solution as consumers use multiple channels to interact with your organization. Users can automate the process of contacting customers and increase their sales by adding the ability to dial phone calls (via Auto Dialers and Power Dialers), send SMS texts, and emails directly from one platform. Gridlex Zip believes that if customers prefer to interact in their channel of choice, then it should be a part of the core offering.
Few Hubspot Omnichannel require third-party integration
Hubspot Omnichannel includes Email, Live Chat, and Facebook messenger. In order to avail SMS Text feature and Whatsapp, users have to integrate a third-party app like MessageMedia for SMS Text ranging from $49/month to $450 /month and Niswey for Whatsapp integration ranging from $50/month to $90/month.
Why Is CRM Integration into Help Desk Important?
Most organizations strive for the Holy Grail of having a 360 degree view of customers i.e. see sales activity, contacts and other details embedded into the service ticket or email. Integrated CRM and Help Desk solutions will allow you to build strong customer relationships and enable your service reps to deliver personalized services. Without integration, you can lose track of information and may have to repeat/duplicate tasks like collecting customer contact details, preferences, feedback, etc.
How do Gridlex Zip CRM and Help Desk Works?
Gridlex Zip Helpdesk and CRM software allow users to have a 360 view of the customer's profile. Gridlex Zip integrated Helpdesk, and CRM software contains customer details, past conversations, payment and billing information, customer ideas, suggestions, feedback, and more. It will allow users to understand their customer's needs better. They will be able to deliver services that appear personalized because the system has the complete information of the customer's profile.
Hubspot Doesn't provide CRM as a part of the same bundle price
Hubspot offers an integrated CRM with its support software but do not offer CRM as a part of the same bundle price. They offer different quotes for CRM and Help Desk ranging from $50/month to $5,000/month for enterprises.
Why Is Shared Inbox and Ticketing Combination Important and how does it work in Gridlex Zip?
All emails, SMS, etc are not tickets, and all tickets should not be emails. Gridlex Zip integrated ticketing and shared inbox feature allow users to send outgoing messages (e.g., Reminders, Event scheduling, announcements, etc) and receive email or SMS communications without creating a ticket. Gridlex Zip allows organizations to integrate Shared Inbox with ticketing for better SLA and workflow management or work it separately depending on the needs of the customer. It eliminates the need to Cc or forward email chains.
Hubspot doesn't have Shared Inbox and Ticketing Combination
The Hubspot software has a shared inbox feature, but it fails to provide a ticketing system, leading to delayed response and repetitive/duplicate tasks. Without a ticketing system, it is impossible to track issues in real-time, which means that users must respond to messages as they come in rather than be able to review all of their incoming requests at once. This leads to delayed responses and repetitive/duplicate tasks, and increased time spent on simple tasks like marking messages as read or unread when responding.
Gridlex Zip offers custom objects as part of the base plan to support tight integration with your internal operations. Custom Objects are like mini databases where users can store customer records and customize them based on the property options. For example, the custom objects for a rental company could be the Rental agreements associated with each apartment, where multiple contracts need to be associated with a ticket or a campaign that is further mapped to the CRM.
Hubspot Offer Custom Objects For the Highest Priced Plan
Custom Objects are not core to the Hubspot experience and are a part of the enterprise plan, and even then Hubspot only allows object creation via APIs and is not part of the normal user experience. In addition, they offer up to 10 object definitions and 500,000 records only in the enterprise plan.
Every organization is different. For example, the way a law firm supports its clients is completely different from how a used car dealer supports its customers. Gridlex Zip offers extreme out of the box customization via Custom ticket templates, Workflows, Fields, Objects, CRM Lead forms, and many more features. The complete list of the 44 sectors, from schools to insurance agencies where out of the box customization is offered, is shared here. Gridlex’s core operating principle is customer success and we will support our customers through the customization process.
Hubspot doesn’t offer out of the box sector specific customization for organizations
Any customizations on Hubspot would need significant internal IT resources or external consulting support.
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