Gridlex Zip is a superior alternative to Outreach CRM since its an integrated Customer Service, Help Desk, Ticketing, Shared Inbox, and CRM with natively integrated calling, SMS Text, and emailing features for only $10/User Month (50-90% cheaper than Outreach CRM).
| Comparison | Gridlex | Outreach CRM |
|---|---|---|
| 50% - 90% Cheaper compared to Outreach CRM | ||
| Omnichannel is a Part of the Base Plan | ||
| CRM is Unified with Customer Service | ||
| Sales Shared Inbox | ||
| Custom Objects is a part of the base plan | ||
| Out-of-the-Box Sector Specific Customization |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including Omnichannel (Call, SMS Text, Email…) support, Help Desk, Ticketing, Shared Inbox, CRM, and many more features. The pricing is transparent and can be seen here.
Outreach CRM plan starts from $100/user/month (10x more than Gridlex Zip).
Why is Omnichannel (Email, SMS Text, Calling & More) Integration important?
Omnichannel support integrated into CRM software provides a unified client management solution as consumers use multiple channels to interact with your organization. Users can automate the process of contacting customers and increase their sales by adding the ability to dial phone calls (via Auto Dialers and Power Dialers), send SMS texts, and emails directly from one platform. Gridlex Zip believes that if customers prefer to interact in their channel of choice, then it should be a part of the core offering.
Outreach Omnichannel requires third-party integration
Omnichannel support in Outreach is not a part of the core CRM and has to be purchased additionally and integrated. This leads to additional costs for the core application and additional integration time and costs. In addition, these third-party applications are not tightly integrated into the core application, and the data & features may be out of sync over time.
Why Is Helpdesk Integration into CRM Important?
A customer relationship management (CRM) software is one of the most vital business applications for any organization. Using an integrated CRM and customer service solution is one of the best ways of turning every customer contact into an opportunity. For example, a customer may ask a product related question on your customer service help desk channel, which could be an opportunity to sell additional services. Gridlex Zip CRM and Helpdesk software allow users to have a 360 view of the customer's profile. It includes lead management, contact management, automating several key workflows, sales, marketing, customer support, and account management tasks. It will allow users to understand their customer's needs better.
Outreach CRM doesn’t provide customer service solution
Outreach CRM doesn’t provide customer service solution with its CRM software.
Why is sales shared inbox important?
Sales shared inbox is the most advanced solution to address all your communications related to sales. Sales shared inbox allows sales reps to filter incoming messages based on the priority level, manage alerts for follow-up activities and notifications, and promptly deal with customer queries and issues. Sales shared inbox ensures that emails/messages from different customers do not get lost or go unnoticed. As a result, it leads to increased sales productivity and team collaboration. Gridlex’s Shared Inbox feature is integrated into the CRM where each sales reps, managers and customer service members can also view depending on security permissions.
Outreach CRM doesn't have a Sales Shared Inbox
Outreach CRM doesn't have a sales shared inbox. They allow third party integration, but this may lead to additional cost and time. This lack of flexibility hampers organizations that don't want to work in an inflexible system.
Gridlex Zip offers custom objects as part of the base plan to support tight integration with your internal operations. Custom Objects are like mini databases where users can store customer records and customize them based on the property options. For example, the custom objects for a rental company could be the Rental agreements associated with each apartment, where multiple contracts need to be associated with a ticket or a campaign that is further mapped to the CRM. Another example of custom objects is Vehicle numbers if you are a car dealer. A service request can be associated with a Rental Agreement or Vehicle Number custom object so that additional context can be provided to the service agent.
Outreach CRM Doesn't Offer Custom Objects
Custom Objects native are not core to the Outreach CRM experience as they do not offer this feature.
Every organization is different. For example, the way a law firm supports its clients is completely different from how a used car dealer supports its customers. Gridlex Zip offers extreme out of the box customization via Custom ticket templates, Workflows, Fields, Objects, CRM Lead forms, and many more features. The complete list of the 44 sectors, from schools to insurance agencies where out of the box customization is offered, is shared here. Gridlex’s core operating principle is customer success and we will support our customers through the customization process.
Outreach CRM doesn't provide out-of-the-box sector specific customizations
Any customizations on Outreach CRM would need significant internal IT resources or external consulting support.
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