Gridlex Zip Auto Dialer and Calling Software is a dialer that comes integrated with CRM, Help Desk, and Ticketing software. Gridlex Zip is suitable for any industry where you need to increase inbound calls and ensure you are efficient with your sales team. You can customize the dialer settings to best suit your business needs. Dialer, SMS Text, and Emailing features for only $10/User Month.
| Comparison | Gridlex | PhoneBurner |
|---|---|---|
| 50% to 90% cheaper compared to PhoneBurner | ||
| Base Plans Includes SMS, Email and more channels | ||
| Help Desk and Ticketing tools are integrated with Dialer | ||
| Out-of-the-Box Sector Specific Customization | ||
| Dialer integrated with Shared Inbox |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including integrations, dialer and SMS, Email, and many more features. The pricing is transparent and can be seen here.
PhoneBurner is the most expensive Auto Power Dialer software on the market, and its pricing only goes up from there. The Starter Plan starts at $149 per user per month (15x higher than Gridlex Zip cost) and rises to $199 per user per month (20x higher than Gridlex Zip cost).
Why is it critical to have a base plan that includes a dialer and SMS, Email, and other channels?
In the marketing world today, one of the biggest mistakes you can make is not having the ability to reach your customers where they are. Having a dialer, SMS, Email, and other channels helps you build sales and keep your brand top-of-mind. Gridlex Zip believes that if customers prefer to interact in their channel of choice, then it should be a part of the core offering. Gridlex Zip's base plan comes with omnichannel support that allows you to communicate with your customers across multiple platforms. You don't have to worry about missing out on any opportunity because you're not available on their preferred channel.
PhoneBurner doesn't have all the Omnichannel support features in their base plan
PhoneBurner does include Call and Email in their basic plan, but at a higher price than we'd want. PhoneBurner's base plan, on the other hand, does not include SMS or other channel capabilities. In order to get all the omnichannel support features you need, you'll have to upgrade to one of their higher-tier plans. As a result, it may be difficult for businesses using this platform to provide users with all of the features they require to respond to client inquiries successfully.
Why is it important to integrate Help Desk and Ticketing Software with an Auto Power Dialer and Calling Software?
The ultimate solution to improve customer service is to combine help desk and ticketing software with an auto power dialer and calling software. With this connection, you can rely on accurate data and more effective workflows, which can streamline your support process and save you money. You can create a new ticket or assign a current one to a caller using the ticketing system. You can assign a new ticket to any of your agents when you generate it. You'll see the information of an existing ticket in the call log if you assign it to a caller. When a consumer calls the help desk, they will be asked for their name and phone number so that one of their workers can contact them. Based on the caller's identity and phone number, the Help Desk will immediately create a ticket for them. The ticket includes the caller's name and phone number and a description of what they needed assistance with.
How does Gridlex Zip help desk and ticketing software and Auto Power Dialer and Calling integration Work?
Gridlex Zip is a software solution that helps you manage your help desk, ticketing, and phone calls all in one location, allowing you to focus on providing the best possible service to your clients. When consumers call in or create a ticket, this connection will allow you to connect with them and instantly add them to your dialer queue. You can then contact them whenever it is convenient for them. Zip enables you to perform everyday repetitious activities, deal with high-priority issues, meet deadlines, arrange all important data for a ticket, eliminate slow response times, and more.
PhoneBurner does not integrate with Help Desk and Ticketing software
PhoneBurner does not offer an Auto Power Dialer integrated with Help Desk and Ticketing Software. On the other hand, PhoneBurner permits integration with independent Help Desk and Ticketing Software, which is purchased separately and ranges from $15 to $300 per month per user. You will need to purchase additional software for your Help Desk and Ticketing needs if you want to use PhoneBurner as a comprehensive solution for your organization.
Gridlex Zip Auto Power Dialer and Calling Software are as flexible as possible. They come with industry-specific call flows and settings, but we know that every company has its own unique requirements. That's why our software offers you the ability to customize your dialer to meet your needs designed by experts in each industry, who know exactly how to customize our dialer for your needs. We've got templates for everything from E-commerce to construction companies and more, and we're always adding new ones. You can choose from various pre-built templates or create your own from scratch. Whether it is call center, call tracking, or inbound calling. Each type has its own set of industry-specific templates that have been designed specifically for its requirements.
PhoneBurner Doesn't offer out of the box sector specific customization for organizations In the base plan
PhoneBurner offers a base plan that doesn't provide out-of-the-box sector-specific customization for organizations. You need to pay extra for basic integrations like Shared Inbox, Help desk, and Ticketing. If you're looking for an Auto Power Dialer and Calling Software that can be customized to your needs without spending a significant amount, PhoneBurner is not the right solution.
Why is this important
When you're working with a team of salespeople, it's important to have an easy way to share information. When it comes to dialing data and call history, there's no easier way than using a Shared Inbox. With Personal Dialer, you can set up a shared inbox for your team that allows everyone on the same level or higher than you to access your calls. This means that managers and team members can easily see what has been called, how long each call lasted, where they were answered, and more. This means they can easily assign calls if they know the right person is available at that time.
How does Gridlex Zip manage this?
Gridlex Zip has integrated its auto power dialer and calling software with Zip shared inbox. Salespeople may be calling from individual lines, but often their work can not be analyzed by others. The shared inbox integration gives managers and team members access to the dialing information of their co-workers, allowing them to analyze their sales data more efficiently. Team managers can also use this feature to monitor each salesperson's work and give them feedback. This makes it easy to keep everyone on the same page and make sure that no one is left out of the loop.
PhoneBurner does not have an inbuilt Shared Inbox
PhoneBurner's auto dialer does not have a built-in shared inbox, but it is possible to add one. The cost for a shared inbox depends on the number of seats you need and the provider you choose. So if you want a shared inbox with PhoneBurner, it will need to be purchased separately and run from $15 to $80 per user each month.
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