Gridlex Zip is a superior alternative to Trengo since its an integrated Customer Service, Help Desk, Ticketing, Shared Inbox, and CRM with natively integrated calling, SMS Text, and emailing features for only $10/User Month (50-90% cheaper than Trengo ).
Only $10 / user / mo - No CC required
| Comparison | Gridlex | Trengo |
|---|---|---|
| 50% - 90% Cheaper compared to Trengo | ||
| CRM is Unified with Customer Service | ||
| Shared Inbox + Ticketing Combination | ||
| Custom Objects is a part of the base plan | ||
| Out-of-the-Box Sector Specific Customization |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including Omnichannel (Call, SMS Text, Email…) support, Help Desk, Ticketing, Shared Inbox, CRM, and many more features. The pricing is transparent and can be seen here.
Trengo pricing is high with limited options. The plan starts from $18 and can go up to $40/user/month (2x Gridlex Zip) for enterprises.
Why Is CRM Integration into Help Desk Important?
Most organizations strive for the Holy Grail of having a 360 degree view of customers i.e. see sales activity, contacts and other details embedded into the service ticket or email. Integrated CRM and Help Desk solutions will allow you to build strong customer relationships and enable your service reps to deliver personalized services. Without integration, you can lose track of information and may have to repeat/duplicate tasks like collecting customer contact details, preferences, feedback, etc.
How do Gridlex Zip CRM and Help Desk Works?
Gridlex Zip Helpdesk and CRM software allow users to have a 360 view of the customer's profile. Gridlex Zip integrated Helpdesk, and CRM software contains customer details, past conversations, payment and billing information, customer ideas, suggestions, feedback, and more. It will allow users to understand their customer's needs better. They will be able to deliver services that appear personalized because the system has the complete information of the customer's profile.
Trengo Doesn't provide CRM as a part of the same bundle price
Trengo doesn't offer an integrated CRM with its support software. They may offer a separate CRM solution which is again difficult to integrate with your current helpdesk software.
Why Is Shared Inbox and Ticketing Combination Important and how does it work in Gridlex Zip?
All emails, SMS, etc are not tickets, and all tickets should not be emails. Gridlex Zip integrated ticketing and shared inbox feature allow users to send outgoing messages (e.g., Reminders, Event scheduling, announcements, etc) and receive email or SMS communications without creating a ticket. Gridlex Zip allows organizations to integrate Shared Inbox with ticketing for better SLA and workflow management or work it separately depending on the needs of the customer. It eliminates the need to Cc or forward email chains.
Trengo doesn't have Shared Inbox and Ticketing Combination
Trengo software has a shared inbox feature, but they do not have ticketing. The lack of a ticketing system can be an issue for companies that need to assign tasks to particular team members. Without a ticketing system,it is impossible to track issues in real-time, which means that users must respond to messages as they come in rather than be able to review all of their incoming requests at once. For those looking for an all-in-one solution that allows you to communicate with your team members in real-time, Trengo might not be the best option.
Gridlex Zip offers custom objects as part of the base plan to support tight integration with your internal operations. Custom Objects are like mini databases where users can store customer records and customize them based on the property options. For example, the custom objects for a rental company could be the Rental agreements associated with each apartment, where multiple contracts need to be associated with a ticket or a campaign that is further mapped to the CRM.
Trengo does not offer Custom Objects
Trengo does not offer custom objects. Trengo only supports standard objects and not custom ones, and then it means that some of your APIs will be useless in Trengo and vice versa (meaning that some of your APIs will work fine with Trengo, but others won't). You cannot customize your object's attributes.
Every organization is different. For example, the way a law firm supports its clients is completely different from how a used car dealer supports its customers. Gridlex Zip offers extreme out of the box customization via Custom ticket templates, Workflows, Fields, Objects, CRM Lead forms, and many more features. The complete list of the 44 sectors, from schools to insurance agencies where out of the box customization is offered, is shared here. Gridlex’s core operating principle is customer success and we will support our customers through the customization process.
Trengo doesn’t offer out of the box sector specific customization for organizations
Trengo's lack of customization choices is a significant drawback that may limit uptake.Trengo does not provide many out-of-the-box customization options, such as custom ticket templates, workflow, Fields, Objects, CRM Lead forms, and so on. In order to be valuable to an organization in any way, a tool must be flexible enough to be adapted to match the demands of that company. Trengo is not the correct answer if you want a system that can be adjusted to your needs.
Accounting, Enterprise & ERP software
Only $10 USD/ user / mo - No CC required
