Gridlex’s CRM, Help Desk, Accounting, HRMS for Hospitality

Complete your Hotel and Hospitality needs with customized CRM, Customer Service, Accounting, Expenses & HRMS Software

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How Gridex Zip Customer Service and Helpdesk software Support your Hotel Business Operations?

Use Cases:
  • Zip makes it easy for the customer to reach out through multiple channels to get various services such as Room, laundry, food, travel guide and cab services.
  • Convert messages from Email, SMS, Facebook, Twitter, and WhatsApp into support tickets that your agents can look into and address from within the service desk to improve customer service.
  • Zip provides a multi-channel ticketing system to handle customer inquiries about availability, reservations, discounts and complaints.
  • Analyze customer conversations regarding complaints and inquiries in one centralized database so hotel staff can access any customer account at any time to view records as they need to provide better services.
Benefits:
  • Teams can collaborate effortlessly with different departments.
  • Provide a self-service portal for customers for inquiries.
  • Help you track day-to-day communication with all customers.
  • Assists you in evaluating customer satisfaction levels.

How Gridex Arc CRM software increases sales for your business in Hospitality Management?

Use Cases:
  • Dashboard tracker keeps track of real-time data to help monitor the health and quality of their leads and spot the trends.
  • Arc provides the most customized analytics on your CRM activities by combining the information and available data.
  • Prioritize potential leads to classify which leads are the most promising and send the information to the sales team.
  • Arc processes are aligned to track progress, provide details regarding each contact, and flag the events for better management.
  • Manage can see the employee-wise report to see the productivity and performance of any individual salesperson.
Benefits:
  • Integrate with travel portals and online booking agents to get a large share of the business.
  • pre-plan your daily activities with the activity tracker.

How Gridex Sky Accounting software improves profits for Hotel Industry?

Use Cases:
  • Let AI help you increase your Profits and Revenue with in-depth insights into different Categories of Services and the period comparison.
  • Create invoices, add Expense bills and track payments along with segment-wise tracking of revenue and expenses.
  • Add and manage inventory under different batches for Cost Tracking of different Inventory Items.
  • Add Bank Accounts, import bank statements and link transactions for easy reconciliation.
  • Use ready-made Chart of Account templates for your Hotel Industry.
  • Create and use customized multiple Invoice and Bill templates for different service segments in Hotels.
Benefits:
  • Cloud-based platform on hosted solution which hotels can manage multiple entities /branches along with multiple currencies.
  • Generate reports for each branch, Centers, and service segment separately, which helps understand the region's performance.

How does Gridex Ray HRMS software improve profits for Hospitality Management?

Use Cases:
  • Manage employees attendance and leave management.
  • Easily track staff’s performance, share continuous feedback, and generate performance reports with the help of a performance management system.
  • HRMS allows employees to store and organize all of their documents in one secure location.
  • Digitalize employee documents and salary processing for transparent communication.
Benefits:
  • Easy to manage the workforce allotments in the sites.
  • Track employee cost by sites/location-wise.
  • Employee Portal - employee can download, update and view information from the portal
  • Get in-depth HR reports and analytics.

How Gridex Gem Expense management software helps manage expenses and costs for Hotel and Hospitality business?

Use Cases:
  • Automate expense reporting from start to finish, get approvals, and reimburse on time.
  • Split additional expenses between teams.
  • Set security roles per user.
  • Tag customer & category with the expense.
Benefits:
  • Design customized expense template
  • Limit your organizational expenses.

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