Building materials and lumber wholesalers can dramatically reduce support calls and enhance dealer satisfaction by implementing branded customer and vendor portals that offer 24/7 self-service access to key documents, orders, and workflows.
In today's competitive e-commerce landscape, providing excellent customer service is crucial for businesses looking to stand out. One way to achieve this is by implementing a helpdesk software solution. For businesses using BigCommerce, a helpdesk system can help streamline customer support activities, improve response times, and ultimately lead to increased customer satisfaction. In this article, we will explore the reasons why BigCommerce merchants should use help desk software to streamline their customer inquiries.
Shared inboxes can be a great tool for teams that need to collaborate on email communication, but they can also be a source of confusion and frustration if they are not managed properly. To ensure that shared inboxes are used effectively and efficiently, it's important to establish clear rules and guidelines, use email management software, and establish a clear process for responding to messages. In this article, we'll explore 17 best practices for improving shared inbox management and making sure that your team is able to communicate effectively and efficiently through this important tool.