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Articles about Help Desk by Gridlex

Best Helpdesk Software: Comparison Guide

Posted In | Help Desk

Explore the best Helpdesk software: Compare Gridlex, Freshdesk, Zoho, Zen Desk, and HubSpot to find your match with our in-depth and expert analysis guide.

How to Pick a Helpdesk for Your Business?

Posted In | Help Desk

Explore our guide to learn the key factors to choosing a helpdesk that aligns with your business needs to improve customer support efficiency and scalability.

5 Scenarios of Custom Fields, Forms, and Profiles Increasing Medical Devices Efficiency

Posted In | CRM | Help Desk

In the medical devices industry, challenges in efficiently managing product details, regulatory compliance, and market strategies often lead to operational inefficiencies. These issues stem from limitations in standard CRM systems, which struggle to adapt to the nuanced requirements of medical device operations. Gridlex CRM's custom forms, profiles, and fields are specifically designed to address these issues, enhancing data precision, communication, and market strategy alignment, ensuring an efficient operational framework.

Efficiency Meets Education: The Call Routing Advantage

Posted In | CRM | Help Desk | Calling Solution | Schools & Education

As technology continues to evolve and transform various sectors, the education sector is not left behind. With the emergence of the digital age, educational institutions are leveraging the power of technology to optimize their operations, enhance communication and improve student outcomes. One of the most powerful tools that have transformed communication in the educational sector is call routing.

Call Routing for Extracurricular Activities: Beyond the Classroom

Posted In | CRM | Help Desk | Calling Solution | Schools & Education

Extracurricular activities are an integral part of the educational process, providing students with opportunities to explore their interests, develop new skills, and enhance their overall learning experience. While these activities are typically facilitated through in-person interactions, advancements in technology have made it possible to manage and coordinate these activities remotely. One of the key technologies driving this transformation is call routing.

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Gridlex

Gridlex provides an Ultra Customizable All-In-One AI App Builder that enables you to quickly AI-enable standard solutions—like CRM, Customer Portals, ITSM, Customer Service, Help Desk Ticketing, Master Data, and Operations—or build entirely new AI apps from scratch. With a single platform, you can slash tech costs by 50-90%, minimize risk, and accelerate your business velocity.

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  • AI App Builder
    • Custom Apps
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    • Custom UI & UX
    • Custom Permissions
    • Custom Reports & Analytics
    • Single Sign On (SSO) Integration
    • Custom Integration
    • Data Migration Importing & Loading
    • Ultra Customization Support
  • App Suite
    • CRM
      • Lead Management
      • Contact Management
      • Organization Management
      • Activity Tracking
      • Opportunity Management
      • Pipeline Management
      • Contract Management
      • Workflow Automation
      • Marketing Campaign Management
      • Granular Role-Based Access Control
      • Reporting & Analytics
    • Service
      • Ticketing
      • Service Level Agreements (SLAs)
      • Canned responses
      • Knowledge Base Management
      • Approvals
    • CPQ
      • Product Configurator
      • Price Management
      • Quote Generation
      • Advanced Approval Workflows
      • Reporting and Analytics
    • ITSM
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      • Data Integration
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      • Custom Email Templates
      • Email Scheduling
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      • Shared Inbox
      • Timesheet
      • Expense Tracking
      • Billing & Invoicing
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