Gridlex Zip Auto Dialer and Calling Software is a dialer that comes integrated with CRM, Help Desk, and Ticketing software. Gridlex Zip is suitable for any industry where you need to increase inbound calls and ensure you are efficient with your sales team. You can customize the dialer settings to best suit your business needs. Dialer, SMS Text, and Emailing features for only $10/User Month.
| Comparison | Gridlex | Aircall |
|---|---|---|
| 50% to 90% cheaper compared to Aircall | ||
| Base Plans Includes SMS, Email and more channels | ||
| Dialer comes integrated with CRM | ||
| Help Desk and Ticketing tools are integrated with Dialer | ||
| Out-of-the-Box Sector Specific Customizations |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including integrations, dialer and SMS, Email, and many more features. The pricing is transparent and can be seen here.
Aircall pricing is higher than Gridlex Zip and with less integration and functions. The Starter Plan, for example, starts at $30 per user per month (3x more than Gridlex Zip cost) and rises to $50 per user per month (5x more than Gridlex Zip cost).
Why is it critical to have a base plan that includes a dialer and SMS, Email, and other channels?
In the marketing world today, one of the biggest mistakes you can make is not having the ability to reach your customers where they are. Having a dialer, SMS, Email, and other channels helps you build sales and keep your brand top-of-mind. Gridlex Zip believes that if customers prefer to interact in their channel of choice, then it should be a part of the core offering. Gridlex Zip's base plan comes with omnichannel support that allows you to communicate with your customers across multiple platforms. You don't have to worry about missing out on any opportunity because you're not available on their preferred channel.
Aircall doesn't have all the Omnichannel support features in their base plan
Aircall does not offer Email and other channels in their base plan. In Aircall's base plan, they provide a dialer and SMS only domestic. Aircall does not provide more communication channel services other than dialer and SMS.
Why Is CRM Integration into Auto Dialer and Calling Software Important?
CRM software is essential for any business. It allows you to keep track of all your customer interactions and helps improve customer relations by allowing them to be included in various other activities on your end. Integrating any CRM with Auto Dialer and calling software will make keeping up with the customer base easier for you and have all this information easily accessible to others who may have access to it. With the added benefit of call tracking and analytics, you can see how well your team is performing, improve upon those results, and make sure that you're reaching the right people at just the right time.
How does Gridlex Zip CRM and Auto Dialer and Calling integration Work?
The Gridlex Zip Auto Dialer & Calling Software is intuitive, easy to use, and always up to date with the latest technologies and allows users to have a 360 view of the customer's profile. It comes integrated with CRM for fast, efficient calling campaigns. The Zip utilizes an extensive database of leads, contacts, and numbers to ensure quick contact resolution. With a comprehensive database of information, the dialer can allow you to prioritize calls by lead score, last call, or first call. The zip will enable users to understand their customer's needs better.
Aircall does not provide integrated CRM
Aircall does not offer an integrated CRM. Aircall allows integration with the separate CRM solution, which is again charged extra and ranges from $15 to $300 per user per month.
Gridlex Zip Auto Dialer and Calling Software are as flexible as possible. They come with industry-specific call flows and settings, but we know that every company has its own unique requirements. That's why our software offers you the ability to customize your dialer to meet your needs designed by experts in each industry, who know exactly how to customize our dialer for your needs. We've got templates for everything from E-commerce to construction companies and more, and we're always adding new ones. You can choose from various pre-built templates or create your own from scratch. Whether it is call center, call tracking, or inbound calling. Each type has its own set of industry-specific templates that have been designed specifically for its requirements.
Aircall Doesn't offer out of the box sector specific customization for organizations
Aircall does not offer extreme out-of-the-box customization in their base plan. You need to pay extra for basic integrations like Help Desk and Ticketing. If you’re looking for an Auto Dialer and Calling Software that can be customized to your needs without spending a significant amount, Aircall is not the right solution.
Why is it important to integrate Help Desk and Ticketing Software with an Auto Dialer and Calling Software?
The ultimate solution to improve customer service is to combine help desk and ticketing software with an auto dialer and calling software. With this connection, you can rely on accurate data and more effective workflows, which can streamline your support process and save you money. You can create a new ticket or assign a current one to a caller using the ticketing system. You can assign a new ticket to any of your agents when you generate it. You'll see the information of an existing ticket in the call log if you assign it to a caller. When a consumer calls the help desk, they will be asked for their name and phone number so that one of their workers can contact them. Based on the caller's identity and phone number, the Help Desk will immediately create a ticket for them. The ticket includes the caller's name and phone number and a description of what they needed assistance with.
How does Gridlex Zip help desk and ticketing software and Auto Dialer and Calling integration Work?
Gridlex Zip is a software solution that helps you manage your help desk, ticketing, and phone calls all in one location, allowing you to focus on providing the best possible service to your clients. When consumers call in or create a ticket, this connection will allow you to connect with them and instantly add them to your dialer queue. You can then contact them whenever it is convenient for them. Zip enables you to perform everyday repetitious activities, deal with high-priority issues, meet deadlines, arrange all important data for a ticket, eliminate slow response times, and more.
Aircall does not integrate with Help Desk and Ticketing software
Aircall does not offer an Auto dialer integrated with Help Desk and Ticketing Software. But Aircall allows integration with the separate Help Desk and Ticketing Software, which is again charged extra for each and ranges from $20 to $150 per user per month.
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