Gridlex Zip is a superior alternative to Close CRM since its an integrated Customer Service, Help Desk, Ticketing, Shared Inbox, and CRM with natively integrated calling, SMS Text, and emailing features for only $10/User Month (50-90% cheaper than Close CRM).
| Comparison | Gridlex | Close CRM |
|---|---|---|
| 50% - 90% Cheaper compared to Close CRM | ||
| CRM is Unified with Customer Service | ||
| Custom Objects is a Part of the Base Plan | ||
| Out-of-the-Box Sector Specific Customization |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including Omnichannel (Call, SMS Text, Email…) support, Help Desk, Ticketing, Shared Inbox, CRM, and many more features. The pricing is transparent and can be seen here.
Close CRM plan starts from $29/user/month (3x more than Gridlex Zip) and can go up to $149/user/month (15x more than Gridlex Zip).
Why Is Helpdesk Integration into CRM Important?
A customer relationship management (CRM) software is one of the most vital business applications for any organization. Using an integrated CRM and customer service solution is one of the best ways of turning every customer contact into an opportunity. For example, a customer may ask a product related question on your customer service help desk channel, which could be an opportunity to sell additional services. Gridlex Zip CRM and Helpdesk software allow users to have a 360 view of the customer's profile. It includes lead management, contact management, automating several key workflows, sales, marketing, customer support, and account management tasks. It will allow users to understand their customer's needs better.
Close CRM doesn’t provide customer service solution
Close CRM doesn’t provide customer service solution with its CRM software.
Gridlex Zip offers custom objects as part of the base plan to support tight integration with your internal operations. Custom Objects are like mini databases where users can store customer records and customize them based on the property options. For example, the custom objects for a rental company could be the Rental agreements associated with each apartment, where multiple contracts need to be associated with a ticket or a campaign that is further mapped to the CRM. Another example of custom objects is Vehicle numbers if you are a car dealer. A service request can be associated with a Rental Agreement or Vehicle Number custom object so that additional context can be provided to the service agent.
Close CRM Doesn't Offer Custom Objects
Custom Objects native are not core to the Close CRM experience as they do not offer this feature.
Every organization is different. For example, the way a law firm supports its clients is completely different from how a used car dealer supports its customers. Gridlex Zip offers extreme out of the box customization via Custom ticket templates, Workflows, Fields, Objects, CRM Lead forms, and many more features. The complete list of the 44 sectors, from schools to insurance agencies where out of the box customization is offered, is shared here. Gridlex’s core operating principle is customer success and we will support our customers through the customization process.
Close CRM doesn't provide out-of-the-box sector specific customizations
Close does not provide out-of-the-box sector specific customizations. In addition, any customizations on Close CRM would need significant internal IT resources or external consulting support.
Accounting, Enterprise & ERP software
Only $10 USD/ user / mo - No CC required
