Gridlex Zip is is a superior alternative to GrooveHQ since its an integrated Customer Service, Help Desk, Ticketing, Shared Inbox, and CRM with natively integrated calling, SMS Text, and emailing features for only $10/User Month (50-90% cheaper than GrooveHQ).
| Comparison | Gridlex | GrooveHQ |
|---|---|---|
| 50% - 90% Cheaper compared to GrooveHQ | ||
| Omnichannel is a Part of the Base Plan | ||
| CRM is Unified with Customer Service | ||
| Shared Inbox + Ticketing Combination | ||
| Custom Objects is a part of the base plan | ||
| Out-of-the-Box Sector Specific Customization |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including Omnichannel (Call, SMS Text, Email…) support, Help Desk, Ticketing, Shared Inbox, CRM, and many more features. The pricing is transparent and can be seen here.
GrooveHQ pricing is high with limited options, starts at $19 per user per month (2x percent more than Gridlex Zip).
Why is Omnichannel (Email, SMS Text, Calling & More) Integration important?
Omnichannel support integrated into CRM software provides a unified client management solution as consumers use multiple channels to interact with your organization. Users can automate the process of contacting customers and increase their sales by adding the ability to dial phone calls (via Auto Dialers and Power Dialers), send SMS texts, and emails directly from one platform. Gridlex Zip believes that if customers prefer to interact in their channel of choice, then it should be a part of the core offering.
GrooveHQ Doesn't Have all the Omnichannel support features
While GrooveHQ offers omnichannel support features, including email, Facebook messenger, Twitter, and Instagram, it is important to note that there is no calling feature and SMS available on their platform. This can be a big issue for companies with customers who prefer to use phone calls or text messages to communicate with their customer service team.
Why Is CRM Integration into Help Desk Important?
Most organizations strive for the Holy Grail of having a 360 degree view of customers i.e. see sales activity, contacts and other details embedded into the service ticket or email. Integrated CRM and Help Desk solutions will allow you to build strong customer relationships and enable your service reps to deliver personalized services. Without integration, you can lose track of information and may have to repeat/duplicate tasks like collecting customer contact details, preferences, feedback, etc.
How do Gridlex Zip CRM and Help Desk Works?
Gridlex Zip Helpdesk and CRM software allow users to have a 360 view of the customer's profile. Gridlex Zip integrated Helpdesk, and CRM software contains customer details, past conversations, payment and billing information, customer ideas, suggestions, feedback, and more. It will allow users to understand their customer's needs better. They will be able to deliver services that appear personalized because the system has the complete information of the customer's profile.
GrooveHQ Doesn't provide CRM as a part of the same bundle price
If you're looking for a full-fledged CRM solution with your customer service software, GrooveHQ is not the right choice. You can integrate a separate existing CRM with GrooveHQ, but it will not come as part of your bundle. You will have to purchase these services separately.
Why Is Shared Inbox and Ticketing Combination Important and how does it work in Gridlex Zip?
All emails, SMS, etc are not tickets, and all tickets should not be emails. Gridlex Zip integrated ticketing and shared inbox feature allow users to send outgoing messages (e.g., Reminders, Event scheduling, announcements, etc) and receive email or SMS communications without creating a ticket. Gridlex Zip allows organizations to integrate Shared Inbox with ticketing for better SLA and workflow management or work it separately depending on the needs of the customer. It eliminates the need to Cc or forward email chains.
GrooveHQ doesn't have Shared Inbox and Ticketing Combination
GrooveHQ software has a shared inbox feature, but they do not have ticketing. The lack of a ticketing system can be an issue for companies that need to assign tasks to particular team members. For those looking for an all-in-one solution that allows you to communicate with your team members in real-time, GrooveHQ might not be the best option.
Gridlex Zip offers custom objects as part of the base plan to support tight integration with your internal operations. Custom Objects are like mini databases where users can store customer records and customize them based on the property options. For example, the custom objects for a rental company could be the Rental agreements associated with each apartment, where multiple contracts need to be associated with a ticket or a campaign that is further mapped to the CRM.
GrooveHQ does not offer Custom Objects
GrooveHQ only supports standard objects and not custom ones, then it means that some of your APIs will be useless in GrooveHQ and vice versa (meaning that some of your APIs will work fine with GrooveHQ, but others won't). You cannot customize your object's attributes.
Every organization is different. For example, the way a law firm supports its clients is completely different from how a used car dealer supports its customers. Gridlex Zip offers extreme out of the box customization via Custom ticket templates, Workflows, Fields, Objects, CRM Lead forms, and many more features. The complete list of the 44 sectors, from schools to insurance agencies where out of the box customization is offered, is shared here. Gridlex’s core operating principle is customer success and we will support our customers through the customization process.
GrooveHQ doesn’t offer out of the box sector specific customization for organizations
GrooveHQ's lack of customization options is a major limitation that can hinder the adoption process. GrooveHQ does not offer extreme out-of-the-box customization via Custom ticket templates, workflow, Fields, Objects, CRM Lead forms, and many more features. A tool must be flexible enough to be adapted to meet the demands of an organization in order to be beneficial to that organization in any way. If you’re looking for a system that can be customized to your needs without writing any code, GrooveHQ is not the right solution.
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