Gridlex Zip is a Business Text Software integrated with CRM, Help Desk, and Ticketing software. Gridlex Zip is suitable for any industry where you need to increase Texting campaigns and ensure you are efficient with your sales team. You can customize the texting settings to best suit your business needs. Calling, Email, and more features for only $10/User Month.
| Comparison | Gridlex | Heymarket |
|---|---|---|
| 50% to 90% cheaper compared to Heymarket | ||
| Base Plans Includes Calling, Email and more Channels | ||
| Text Software comes integrated with CRM | ||
| Help Desk and Ticketing tools are integrated with Text Software | ||
| Out-of-the-Box Sector Specific Customizations |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including integrations, dialer and SMS, Email, and many more features. The pricing is transparent and can be seen here.
Heymarket is a pricey piece of software with a limited set of features. CRM, Help Desk, and Ticketing interfaces are not included in the base price. For example, the Starter Plan costs $19 per month per user (2x more than Gridlex Zip) and goes up to $59 per month per user (6x more than Gridlex Zip cost).
Why is it critical to have a base plan that includes SMS, MMS, Email, and other channels?
In the marketing world today, one of the biggest mistakes you can make is not having the ability to reach your customers where they are. Having Texting Software, SMS, Email, and other channels helps you build sales and keep your brand top-of-mind. Gridlex Zip believes that if customers prefer to interact in their channel of choice, then it should be a part of the core offering. Gridlex Zip's base plan comes with omnichannel support, allowing you to communicate with your customers across multiple platforms. You don't have to worry about missing out on any opportunity because you're not available on their preferred channel.
Heymarket doesn't have all the Omnichannel support features in their base plan
SMS Chat, Calls, Emails, Facebook Messenger, Whatsapp Texts, and other channel support services are not included in Heymarket's basic subscription. As a result, organizations that employ many platforms may struggle to provide users with the tools they require to respond to consumer inquiries successfully.
Why Is CRM Integration into Texting Software Important?
CRM software is essential for any business. It allows you to keep track of all your customer interactions and helps improve customer relations by allowing them to be included in various other activities on your end. Integrating any CRM with and Business Texting software will make keeping up with the customer base easier for you and have all this information easily accessible to others who may have access to it. With the added benefit of text tracking and analytics, you can see how well your team is performing, improve upon those results, and make sure that you're reaching the right people at just the right time.
How does Gridlex Zip CRM and Texting Software Integration Work?
The Gridlex Zip Business Texting Software is intuitive, easy to use, and always up to date with the latest technologies and allows users to have a 360 view of the customer's profile. It comes integrated with CRM for fast, efficient texting campaigns. The Zip utilizes an extensive database of leads, contacts, and numbers to ensure quick contact resolution. With a comprehensive database of information, the Texting Software can allow you to prioritize texts by lead score, last text, or first text. The zip will enable users to understand their customer's needs better.
Heymarket does not provide integrated CRM
Heymarket does not have an in-built CRM. You can integrate Heymarket with a third-party CRM system, but you'll have to pay for it individually. If you want CRM integration, you'll need to upgrade your plan. Remember that shared inbox services might cost anything from $20 to $150 per month per user when deciding which messaging app is right for you.
Why is it important to integrate Help Desk and Ticketing Software with Texting Software?
The ultimate solution to improve customer service is to combine help desk and ticketing software with Business Texting software. With this connection, you can rely on accurate data and more effective workflows, which can streamline your support process and save you money. Using the ticketing system, you can create a new ticket or assign a current one to text. You can assign a new ticket to any of your agents when you generate it. You'll see the information of an existing ticket in the text log if you assign it to a customer. When a consumer texts the help desk, they will be asked for their name and phone number so that one of their workers can contact them.
Based on the customer's identity and phone number, the Help Desk will immediately create a ticket for them. The ticket includes the customer's name, phone number, and a description of what they needed assistance with.
How does Gridlex Zip help desk, ticketing software, and Texting Software integration Work?
Gridlex Zip is a software solution that helps you manage your help desk, ticketing, and texting all in one location, allowing you to focus on providing the best possible service to your clients. When consumers text in or create a ticket, this connection will allow you to connect with them and instantly add them to your texting queue. You can then contact them whenever it is convenient for them. Zip enables you to perform everyday repetitive activities, deal with high-priority issues, meet deadlines, arrange all important data for a ticket, eliminate slow response times, and more.
Heymarket does not integrate with Help Desk and Ticketing software
Heymarket does not include a built-in Help Desk or Ticketing System with the Business Text Software. You can integrate it with third-party Help Desk and Ticketing Software if you upgrade to a higher plan, which may be purchased individually and cost between $15 and $300 per user. Because of this constraint, adopting Heymarket as a full-fledged corporate solution is difficult, as you'll need to purchase other software to meet your Help Desk and Ticketing requirements.
Gridlex Zip Business Texting Software is as flexible as possible. They come with industry-specific text flows and settings, but we know that every company has its own unique requirements. That's why our software offers you the ability to customize your Texting Software to meet your needs designed by experts in each industry, who know exactly how to customize our Texting Software for your needs. We've got templates for everything from E-commerce to construction companies and more, and we're always adding new ones. You can choose from various pre-built templates or create your own from scratch. Each type has its own set of industry-specific templates that have been designed specifically for its requirements.
Heymarket Doesn't offer out-of-the-box sector specific customization for organizations In the base plan
Heymarket isn't the best solution if you're seeking low-cost Business Text Software that can be customized to your needs. The default package of Heymarket has a limited amount of customization options. The base bundle does not include CRM, Help Desk, or Ticketing Software integrations, which must be purchased individually.
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