Gridlex Zip is is a superior alternative to Intercom since its an integrated Customer Service, Help Desk, Ticketing, Shared Inbox, and CRM with natively integrated calling, SMS Text, and emailing features for only $10/User/Month (50-90% cheaper than Intercom).
| Comparison | Gridlex | Intercom |
|---|---|---|
| 50% - 90% Cheaper compared to Intercom | ||
| Omnichannel is a Part of the Base Plan | ||
| CRM is Unified with Customer Service | ||
| Shared Inbox + Ticketing Combination | ||
| Custom Objects is a part of the base plan | ||
| Out-of-the-Box Sector Specific Customization |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including Omnichannel (Call, SMS Text, Email…) support, Help Desk, Ticketing, Shared Inbox, CRM, and many more features. The pricing is transparent and can be seen here.
Intercom prices vary from $59/mo to $999/mo. Intercom adds extra costs for active contacts as well as agent seats.
Why is Omnichannel (Email, SMS Text, Calling & More) Integration important?
Omnichannel support integrated into CRM software provides a unified client management solution as consumers use multiple channels to interact with your organization. Users can automate the process of contacting customers and increase their sales by adding the ability to dial phone calls (via Auto Dialers and Power Dialers), send SMS texts, and emails directly from one platform. Gridlex Zip believes that if customers prefer to interact in their channel of choice, then it should be a part of the core offering.
Intercom Doesn't Have Omnichannel support features
Intercom does not offer all the features that are important for omnichannel support. In fact, Intercom offers a few omnichannel support features, including email, Whatsapp, and Mobile Push. The Intercom failed to provide a calling feature. SMS Text and other major social media are not in the base plan. These missing features are essential for many industries. Some industries need to use social media to communicate with clients because they use these platforms as part of their marketing strategy.
Why Is CRM Integration into Help Desk Important?
Most organizations strive for the Holy Grail of having a 360 degree view of customers i.e. see sales activity, contacts and other details embedded into the service ticket or email. Integrated CRM and Help Desk solutions will allow you to build strong customer relationships and enable your service reps to deliver personalized services. Without integration, you can lose track of information and may have to repeat/duplicate tasks like collecting customer contact details, preferences, feedback, etc.
How do Gridlex Zip CRM and Help Desk Works?
Gridlex Zip Helpdesk and CRM software allow users to have a 360 view of the customer's profile. Gridlex Zip integrated Helpdesk, and CRM software contains customer details, past conversations, payment and billing information, customer ideas, suggestions, feedback, and more. It will allow users to understand their customer's needs better. They will be able to deliver services that appear personalized because the system has the complete information of the customer's profile.
Intercom Doesn't provide CRM as a part of the same bundle price
Intercom uses a 'CRM style' to manage client interactions. The CRM's core functions are not included in the base plan. The majority of CRM functions are accessible as add-ons in the higher-priced plan.
Why Is Shared Inbox and Ticketing Combination Important and how does it work in Gridlex Zip?
All emails, SMS, etc are not tickets, and all tickets should not be emails. Gridlex Zip integrated ticketing and shared inbox feature allow users to send outgoing messages (e.g., Reminders, Event scheduling, announcements, etc) and receive email or SMS communications without creating a ticket. Gridlex Zip allows organizations to integrate Shared Inbox with ticketing for better SLA and workflow management or work it separately depending on the needs of the customer. It eliminates the need to Cc or forward email chains.
Intercom doesn't have Shared Inbox and Ticketing Combination
The Intercom software has a shared inbox feature but does not provide a ticketing system, leading to delayed response and repetitive/duplicate tasks. Without a ticketing system, it is impossible to track issues in real-time, which means that users must respond to messages as they come in rather than be able to review all of their incoming requests at once.
Gridlex Zip offers custom objects as part of the base plan to support tight integration with your internal operations. Custom Objects are like mini databases where users can store customer records and customize them based on the property options. For example, the custom objects for a rental company could be the Rental agreements associated with each apartment, where multiple contracts need to be associated with a ticket or a campaign that is further mapped to the CRM.
Intercom Doesn't Offer Custom Objects
Intercom only supports standard objects and not custom ones, and then it means that some of your APIs will be useless in Intercom and vice versa. You cannot customize your object's attributes.
Every organization is different. For example, the way a law firm supports its clients is completely different from how a used car dealer supports its customers. Gridlex Zip offers extreme out of the box customization via Custom ticket templates, Workflows, Fields, Objects, CRM Lead forms, and many more features. The complete list of the 44 sectors, from schools to insurance agencies where out of the box customization is offered, is shared here. Gridlex’s core operating principle is customer success and we will support our customers through the customization process.
Intercom doesn’t offer out-of-the-box sector specific customization for organizations
If you want to create custom fields or customize your CRM lead forms, or if you need something that can be customized as per your need, Intercom not going to cut it. You'll have to upgrade to their higher-priced version.
Accounting, Enterprise & ERP software
Only $10 USD/ user / mo - No CC required
