Gridlex Zip is a Business Text Software integrated with CRM, Help Desk, and Ticketing software. Gridlex Zip is suitable for any industry where you need to increase Texting campaigns and ensure you are efficient with your Marketing and sales team. You can customize the texting settings to best suit your business needs. Calling, Email, and more features for only $10/User Month.
| Comparison | Gridlex | Podium |
|---|---|---|
| 50% to 90% cheaper compared to Podium | ||
| Base Plans Includes Calling, Email and more Channels, Email and more Channels | ||
| Text Software comes integrated with CRM | ||
| Help Desk and Ticketing tools are integrated with Text Software | ||
| Text Software integrated with Shared Inbox | ||
| Out-of-the-Box Sector Specific Customizations |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including integrations, dialer and SMS, Email, and many more features. The pricing is transparent and can be seen here.
Podium is very expensive, and its features are limited. For example, the Starter Plan costs $289 per month per user (29x times the cost of Gridlex Zip) and goes up to $649 per month per user (65x more than Gridlex Zip cost).
Why is it critical to have a base plan that includes a SMS, MMS, Email, and other channels?
In the marketing world today, one of the biggest mistakes you can make is not having the ability to reach your customers where they are. Having a Texting Software, SMS, Email, and other channels helps you build sales and keep your brand top-of-mind. Gridlex Zip believes that if customers prefer to interact in their channel of choice, then it should be a part of the core offering. Gridlex Zip's base plan comes with omnichannel support that allows you to communicate with your customers across multiple platforms. You don't have to worry about missing out on any opportunity because you're not available on their preferred channel.
Podium doesn't have all the Omnichannel support features in their base plan
Podium excludes Emails, MMS, Whatsapp messaging, and other channels in the base plan. As a result, organizations using multiple platforms may find it challenging to offer users the resources they need to respond to client inquiries successfully. If you're looking for a platform to manage your communications across multiple media, Podium might not be the best option.
Why Is CRM Integration into Texting Software Important?
CRM software is essential for any business. It allows you to keep track of all your customer interactions and helps improve customer relations by allowing them to be included in various other activities on your end. Integrating any CRM with and Business Texting software will make keeping up with the customer base easier for you and have all this information easily accessible to others who may have access to it. With the added benefit of text tracking and analytics, you can see how well your team is performing, improve upon those results, and make sure that you're reaching the right people at just the right time.
How does Gridlex Zip CRM and Texting Software Integration Work?
The Gridlex Zip Business Texting Software is intuitive, easy to use, and always up to date with the latest technologies and allows users to have a 360 view of the customer's profile. It comes integrated with CRM for fast, efficient texting campaigns. The Zip utilizes an extensive database of leads, contacts, and numbers to ensure quick contact resolution. With a comprehensive database of information, the Texting Software can allow you to prioritize texts by lead score, last text, or first text. The zip will enable users to understand their customer's needs better.
Podium does not provide integrated CRM
Podium does not have a built-in CRM. Podium allows integration with the separate CRM solution; you will need to work with and pay for a third-party CRM solution separately. These services range in price from $20 to $150 per month per user, which is another cost to consider when deciding which messaging software is best for you. Podium does not allow CRM integration in the base plan, and you need to purchase the Podium higher plan worth $449.
Why is it important to integrate Help Desk and Ticketing Software with an Texting Software?
The ultimate solution to improve customer service is to combine help desk and ticketing software with an Business Texting software. With this connection, you can rely on accurate data and more effective workflows, which can streamline your support process and save you money. You can create a new ticket or assign a current one to a texting using the ticketing system. You can assign a new ticket to any of your agents when you generate it. You'll see the information of an existing ticket in the text log if you assign it to a customer. When a consumer texts the help desk, they will be asked for their name and phone number so that one of their workers can contact them.
Based on the customer's identity and phone number, the Help Desk will immediately create a ticket for them. The ticket includes the customer's name and phone number and a description of what they needed assistance with.
How does Gridlex Zip help desk and ticketing software and Texting Software integration Work?
Gridlex Zip is a software solution that helps you manage your help desk, ticketing, and texting all in one location, allowing you to focus on providing the best possible service to your clients. When consumers text in or create a ticket, this connection will allow you to connect with them and instantly add them to your Texting queue. You can then contact them whenever it is convenient for them. Zip enables you to perform everyday repetitious activities, deal with high-priority issues, meet deadlines, arrange all important data for a ticket, eliminate slow response times, and more.
Podium does not integrate with Help Desk and Ticketing software
With Podium, there is no built-in Help Desk or Ticketing system. Third-party Help Desk and Ticketing Software integration is also not supported by Podium. This can disadvantage companies who want to use an integrated Help Desk and ticketing system.
Why is this important
When you're working with a team of salespeople, it's important to have an easy way to share information. When it comes to dialing data and text history, there's no easier way than using a Shared Inbox. With Personal Texting, you can set up a shared inbox for your team that allows everyone on the same level or higher than you to access your texts. This means that managers and team members can easily see what has been texted, how long each textl lasted, where they were answered, and more. This means they can easily assign texts if they know the right person is available at that time.
How does Gridlex Zip manage this?
Gridlex Zip has integrated its auto power Texting software with Zip shared inbox. Salespeople may be texting from individual lines, but often their work can not be analyzed by others. The shared inbox integration gives managers and team members access to the dialing information of their co-workers, allowing them to analyze their sales data more efficiently. Team managers can also use this feature to monitor each salesperson's work and give them feedback. This makes it easy to keep everyone on the same page and make sure that no one is left out of the loop.
Podium does not have an inbuilt Shared Inbox
One of the best aspects of Texting software with a shared inbox is the ability to exchange customer information and contact information with other employees and agents in your firm. Podium does not have an integrated shared inbox. Furthermore, the use of third-party shared inbox software is not supported by Podium.
Gridlex Zip Business Texting Software is as flexible as possible. They come with industry-specific text flows and settings, but we know that every company has its own unique requirements. That's why our software offers you the ability to customize your Texting Software to meet your needs designed by experts in each industry, who know exactly how to customize our Texting Software for your needs. We've got templates for everything from E-commerce to construction companies and more, and we're always adding new ones. You can choose from various pre-built templates or create your own from scratch. Each type has its own set of industry-specific templates that have been designed specifically for its requirements.
Podium Doesn't offer Out-of-the-Box Sector specific customization for organizations In the base plan
Podium isn't the ideal solution if you're searching for a low-cost Business Texting Software that can be customized to your needs. There aren't many customization options in the regular Podium bundle. Integrations for Help Desk and Ticketing are not accessible, and CRM is available for an additional fee.
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