Gridlex Zip is a Business Text Software integrated with CRM, Help Desk, and Ticketing software. Gridlex Zip is suitable for any industry where you need to increase Texting campaigns and ensure you are efficient with your Marketing and sales team. You can customize the texting settings to best suit your business needs. Calling, Email, and more features for only $10/User Month.
| Comparison | Gridlex | SimpleTexing |
|---|---|---|
| 50% to 90% cheaper compared to SimpleTexing | ||
| Base Plans Includes Calling, Email and more Channels | ||
| Text Software comes integrated with CRM | ||
| Help Desk and Ticketing tools are integrated with Text Software | ||
| Text Software integrated with Shared Inbox | ||
| Out of the Box Sector-Specific Customizations |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including integrations, dialer and SMS, Email, and many more features. The pricing is transparent and can be seen here.
SimpleTexting is quite expensive, and its features are limited. CRM, Help Desk, and Shared Ticketing are among the major integrations that are unavailable on the base plan. For example, the Starter Plan costs $29 per month per user (three times the cost of Gridlex Zip) and goes up to $899 per month per user (90x more than Gridlex Zip cost).
Why is it critical to have a base plan that includes a SMS, MMS, Email, and other channels?
If you're searching for a platform that allows you to manage your communications across numerous channels, SimpleTexting might not be the greatest choice. SimpleTexting's base package has 500 credits for the base plan, and SMS costs 1 credit each. MMS costs 3 credits each, 5.5 ¢ per additional credit. SimpleTexting excludes Whatsapp messaging and other channels. As a result, organizations using multiple platforms may find it challenging to offer users the resources they need to respond to client inquiries successfully.
SimpleTexting doesn't have all the Omnichannel support features in their base plan
If you're searching for a platform that allows you to manage your communications across numerous channels, SimpleTexting might not be the greatest choice. SimpleTexting's base package has 500 credits for the base plan, and SMS costs 1 credit each. MMS costs 3 credits each, 5.5 ¢ per additional credit. SimpleTexting excludes Whatsapp messaging and other channels. As a result, organizations using multiple platforms may find it challenging to offer users the resources they need to respond to client inquiries successfully.
Why Is CRM Integration into Texting Software Important?
CRM software is essential for any business. It allows you to keep track of all your customer interactions and helps improve customer relations by allowing them to be included in various other activities on your end. Integrating any CRM with and Business Texting software will make keeping up with the customer base easier for you and have all this information easily accessible to others who may have access to it. With the added benefit of text tracking and analytics, you can see how well your team is performing, improve upon those results, and make sure that you're reaching the right people at just the right time.
How does Gridlex Zip CRM and Texting Software Integration Work?
The Gridlex Zip Business Texting Software is intuitive, easy to use, and always up to date with the latest technologies and allows users to have a 360 view of the customer's profile. It comes integrated with CRM for fast, efficient texting campaigns. The Zip utilizes an extensive database of leads, contacts, and numbers to ensure quick contact resolution. With a comprehensive database of information, the Texting Software can allow you to prioritize texts by lead score, last text, or first text. The zip will enable users to understand their customer's needs better.
SimpleTexting does not provide integrated CRM
SimpleTexting does not offer an integrated CRM. SimpleTexting allows integration with the separate CRM solution, which means that you will need to work with a third-party CRM solution and pay for it separately. These solutions range from $20 to $150 per user per month, another expense you should consider when looking at which call center software is right for you.
Why is it important to integrate Help Desk and Ticketing Software with an Texting Software?
The ultimate solution to improve customer service is to combine help desk and ticketing software with an Business Texting software. With this connection, you can rely on accurate data and more effective workflows, which can streamline your support process and save you money. You can create a new ticket or assign a current one to a texting using the ticketing system. You can assign a new ticket to any of your agents when you generate it. You'll see the information of an existing ticket in the text log if you assign it to a customer. When a consumer texts the help desk, they will be asked for their name and phone number so that one of their workers can contact them. Based on the customer's identity and phone number, the Help Desk will immediately create a ticket for them. The ticket includes the customer's name and phone number and a description of what they needed assistance with.
How does Gridlex Zip help desk and ticketing software and Texting Software integration Work?
Gridlex Zip is a software solution that helps you manage your help desk, ticketing, and texting all in one location, allowing you to focus on providing the best possible service to your clients. When consumers text in or create a ticket, this connection will allow you to connect with them and instantly add them to your Texting queue. You can then contact them whenever it is convenient for them. Zip enables you to perform everyday repetitious activities, deal with high-priority issues, meet deadlines, arrange all important data for a ticket, eliminate slow response times, and more.
SimpleTexting does not integrate with Help Desk and Ticketing software
There is no built-in Help Desk or Ticketing system with SimpleTexting. SimpleTexting also does not support the integration of third-party Help Desk and Ticketing Software. This can be a drawback for businesses who want to employ an integrated Help Desk with a ticketing system.
When you're working with a team of salespeople, it's important to have an easy way to share information. When it comes to dialing data and text history, there's no easier way than using a Shared Inbox. With Personal Texting, you can set up a shared inbox for your team that allows everyone on the same level or higher than you to access your texts. This means that managers and team members can easily see what has been texted, how long each textl lasted, where they were answered, and more. This means they can easily assign texts if they know the right person is available at that time.
How does Gridlex Zip manage this?
Gridlex Zip has integrated its auto power Texting software with Zip shared inbox. Salespeople may be texting from individual lines, but often their work can not be analyzed by others. The shared inbox integration gives managers and team members access to the dialing information of their co-workers, allowing them to analyze their sales data more efficiently. Team managers can also use this feature to monitor each salesperson's work and give them feedback. This makes it easy to keep everyone on the same page and make sure that no one is left out of the loop.
SimpleTexting does not have an inbuilt Shared Inbox
One of the best aspects of Texting software with a shared inbox is the ability to exchange customer information and contact information with other employees and agents in your firm. SimpleTexting does not integrate with the shared inbox. SimpleTexting also does not support the integration of third-party shared inbox Software. This can disadvantage companies who want to use a combined shared inbox Texting Software.
Gridlex Zip Business Texting Software are as flexible as possible. They come with industry-specific textl flows and settings, but we know that every company has its own unique requirements. That's why our software offers you the ability to customize your Texting Software to meet your needs designed by experts in each industry, who know exactly how to customize our Texting Software for your needs. We've got templates for everything from E-commerce to construction companies and more, and we're always adding new ones. You can choose from various pre-built templates or create your own from scratch. Each type has its own set of industry-specific templates that have been designed specifically for its requirements
SimpleTexting Doesn't offer out of the box sector specific customization for organizations In the base plan
If you're looking for a low-cost Business Texting Software that can be customized to your needs, SimpleTexting isn't the best option. In the standard SimpleTexting bundle, there aren't many customization possibilities. Integrations for Help Desk and Ticketing are not available for a fee with the higher plan and CRM for an additional cost.
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