Gridlex Zip Auto Power Dialer and Calling Software is a dialer that comes integrated with CRM, Help Desk, and Ticketing software. Gridlex Zip is suitable for any industry where you need to increase inbound calls and ensure you are efficient with your sales team. You can customize the dialer settings to best suit your business needs. Dialer, SMS Text, and Emailing features for only $10/User Month.
| Comparison | Gridlex | Vonage |
|---|---|---|
| 50% to 90% cheaper compared to Vonage | ||
| Base Plans Includes SMS, Email and more channels | ||
| Dialer comes integrated with CRM | ||
| Help Desk and Ticketing tools are integrated with Dialer | ||
| Dialer integrated with Shared Inbox | ||
| Out of the Box Sector-Specific Customizations |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including integrations, dialer and SMS, Email, and many more features. The pricing is transparent and can be seen here.
Vonage offers dialer features with limited functionalities. Major integrations, such as CRM, Help Desk, and Shared Ticketing, are unavailable in the base plan. The Starter Plan, for example, costs $13 per month per user and goes up to $25 per month per user (2x more than Gridlex Zip cost).
Why is it critical to have a base plan that includes a dialer and SMS, Email, and other channels?
In the marketing world today, one of the biggest mistakes you can make is not having the ability to reach your customers where they are. Having a dialer, SMS, Email, and other channels helps you build sales and keep your brand top-of-mind. Gridlex Zip believes that if customers prefer to interact in their channel of choice, then it should be a part of the core offering. Gridlex Zip's base plan comes with omnichannel support that allows you to communicate with your customers across multiple platforms. You don't have to worry about missing out on any opportunity because you're not available on their preferred channel.
Vonage doesn't have all the Omnichannel support features in their base plan
Email and other channels are not included in Vonage's base service. Vonage's basic subscription only has calls and SMS. If you want more communication channel services, Vonage charges a higher premium to upgrade to a higher plan, making it much more expensive for fewer options.
Why Is CRM Integration into Auto Power Dialer and Calling Software Important?
CRM software is essential for any business. It allows you to keep track of all your customer interactions and helps improve customer relations by allowing them to be included in various other activities on your end. Integrating any CRM with Auto Power Dialer and calling software will make keeping up with the customer base easier for you and have all this information easily accessible to others who may have access to it. With the added benefit of call tracking and analytics, you can see how well your team is performing, improve upon those results, and make sure that you're reaching the right people at just the right time.
How does Gridlex Zip CRM and Auto Power Dialer and Calling integration Work?
The Gridlex Zip Auto Power Dialer & Calling Software is intuitive, easy to use, and always up to date with the latest technologies and allows users to have a 360 view of the customer's profile. It comes integrated with CRM for fast, efficient calling campaigns. The Zip utilizes an extensive database of leads, contacts, and numbers to ensure quick contact resolution. With a comprehensive database of information, the dialer can allow you to prioritize calls by lead score, last call, or first call. The zip will enable users to understand their customer's needs better.
Vonage does not provide integrated CRM
Vonage does not have a built-in CRM. Vonage offers integration with a separate CRM solution. However, you'll have to purchase and pay for a separate CRM system to manage your customer relationships. Remember that CRM software can cost anything from $20 to $150 per month per user, so keep that in mind while making your decision. CRM integration isn't included in the standard plan, and you'll have to upgrade to a higher level, which will cost you roughly $29.
Why is it important to integrate Help Desk and Ticketing Software with an Auto Power Dialer and Calling Software?
The ultimate solution to improve customer service is to combine help desk and ticketing software with an auto power dialer and calling software. With this connection, you can rely on accurate data and more effective workflows, which can streamline your support process and save you money. You can create a new ticket or assign a current one to a caller using the ticketing system. You can assign a new ticket to any of your agents when you generate it. You'll see the information of an existing ticket in the call log if you assign it to a caller. When a consumer calls the help desk, they will be asked for their name and phone number so that one of their workers can contact them.
Based on the caller's identity and phone number, the Help Desk will immediately create a ticket for them. The ticket includes the caller's name and phone number and a description of what they needed assistance with.
How does Gridlex Zip help desk and ticketing software and Auto Power Dialer and Calling integration Work?
Gridlex Zip is a software solution that helps you manage your help desk, ticketing, and phone calls all in one location, allowing you to focus on providing the best possible service to your clients. When consumers call in or create a ticket, this connection will allow you to connect with them and instantly add them to your dialer queue. You can then contact them whenever it is convenient for them. Zip enables you to perform everyday repetitious activities, deal with high-priority issues, meet deadlines, arrange all important data for a ticket, eliminate slow response times, and more.
Vonage does not integrate with Help Desk and Ticketing software
Vonage's auto dialer does not include a built-in Help Desk or Ticketing system. Vonage also does not support third-party Help Desk and Ticketing Software integration. This can be a disadvantage for firms who want to use an integrated Help Desk with a ticketing system.
Why is this important
When you're working with a team of salespeople, it's important to have an easy way to share information. When it comes to dialing data and call history, there's no easier way than using a Shared Inbox. With Personal Dialer, you can set up a shared inbox for your team that allows everyone on the same level or higher than you to access your calls. This means that managers and team members can easily see what has been called, how long each call lasted, where they were answered, and more. This means they can easily assign calls if they know the right person is available at that time.
How does Gridlex Zip manage this?
Gridlex Zip has integrated its auto power dialer and calling software with Zip shared inbox. Salespeople may be calling from individual lines, but often their work can not be analyzed by others. The shared inbox integration gives managers and team members access to the dialing information of their co-workers, allowing them to analyze their sales data more efficiently. Team managers can also use this feature to monitor each salesperson's work and give them feedback. This makes it easy to keep everyone on the same page and make sure that no one is left out of the loop.
Vonage does not have an inbuilt Shared Inbox
The ability to share customer information and contact information with other employees and agents in your organization is one of the best features of dialer software with a shared inbox. Vonage does not integrate with the shared inbox, and it does not support third-party shared inbox as well.
Gridlex Zip Auto Power Dialer and Calling Software are as flexible as possible. They come with industry-specific call flows and settings, but we know that every company has its own unique requirements. That's why our software offers you the ability to customize your dialer to meet your needs designed by experts in each industry, who know exactly how to customize our dialer for your needs. We've got templates for everything from E-commerce to construction companies and more, and we're always adding new ones. You can choose from various pre-built templates or create your own from scratch. Whether it is call center, call tracking, or inbound calling. Each type has its own set of industry-specific templates that have been designed specifically for its requirements.
Vonage Doesn't offer out of the box sector specific customization for organizations In the base plan
If you're looking for a low-cost Auto Power Dialer and Calling Software that can be customized to your needs, Vonage isn't the best option. In the standard Vonage bundle, there aren't many customization possibilities. Integrations for CRM are available for a fee with the higher plan. The Vonage software does not allow Help Desk or Ticketing integrations.
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