Gridlex Zip is a superior alternative to Zendesk since its an integrated Customer Service, Help Desk, Ticketing, Shared Inbox, and CRM with natively integrated calling, SMS Text, and emailing features for only $10/User Month (5x more cheaper than Zendesk).
| Comparison | Gridlex | Zendesk |
|---|---|---|
| 50% - 90% Cheaper compared to Zendesk | ||
| CRM is Unified with Customer Service | ||
| Shared Inbox + Ticketing Combination | ||
| Out-of-the-Box Sector Specific Customization |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including Omnichannel (Call, SMS Text, Email…) support, Help Desk, Ticketing, Shared Inbox, CRM, and many more features. The pricing is transparent and can be seen here.
Zendesk Service Help desk plan starts from $49 (5x more than Gridlex Zip) and can go up to $215/user/month (21x Gridlex Zip) for enterprises.
Why Is CRM Integration into Help Desk Important?
Most organizations strive for the Holy Grail of having a 360 degree view of customers i.e. see sales activity, contacts and other details embedded into the service ticket or email. Integrated CRM and Help Desk solutions will allow you to build strong customer relationships and enable your service reps to deliver personalized services. Without integration, you can lose track of information and may have to repeat/duplicate tasks like collecting customer contact details, preferences, feedback, etc.
How do Gridlex Zip CRM and Help Desk Works?
Gridlex Zip Helpdesk and CRM software allow users to have a 360 view of the customer's profile. Gridlex Zip integrated Helpdesk, and CRM software contains customer details, past conversations, payment and billing information, customer ideas, suggestions, feedback, and more. It will allow users to understand their customer's needs better. They will be able to deliver services that appear personalized because the system has the complete information of the customer's profile.
Zendesk Doesn't provide CRM as a part of the same bundle price
Zendesk doesn't offer an integrated CRM solution with its support software. They may offer a separate CRM solution which is again charged extra and ranges from $19 to $99 per user per month.
Why Is Shared Inbox and Ticketing Combination Important and how does it work in Gridlex Zip?
All emails, SMS, etc are not tickets, and all tickets should not be emails. Gridlex Zip integrated ticketing and shared inbox feature allow users to send outgoing messages (e.g., Reminders, Event scheduling, announcements, etc) and receive email or SMS communications without creating a ticket. Gridlex Zip allows organizations to integrate Shared Inbox with ticketing for better SLA and workflow management or work it separately depending on the needs of the customer. It eliminates the need to Cc or forward email chains.
Zendesk doesn't have Shared Inbox and Ticketing Combination
Zendesk software does not support the shared inbox feature i.e. they do not have a common shared mailbox to connect with their customers and internal team. Instead of a shared inbox, Zendesk offers a ticketing system that allows user to manage all their tickets in one place. Zendesk follows a highly complex mechanism to send Outbound emails, which is only possible after creating a ticket. In addition, all emails/SMS in Zendesk software cannot be processed on their own without creating a ticket. However, this lack of flexibility hampers organizations that don't want to work in an inflexible system.
Every organization is different. For example, the way a law firm supports its clients is completely different from how a used car dealer supports its customers. Gridlex Zip offers extreme out of the box customization via Custom ticket templates, Workflows, Fields, Objects, CRM Lead forms, and many more features. The complete list of the 44 sectors, from schools to insurance agencies where out of the box customization is offered, is shared here. Gridlex’s core operating principle is customer success and we will support our customers through the customization process.
Zendesk doesn't offer out-of-the-box sector specific customization for organizations
Any customizations on Zendesk would need significant internal IT resources or external consulting support.
Accounting, Enterprise & ERP software
Only $10 USD/ user / mo - No CC required
