Gridlex Zip is a Business Text Software integrated with CRM, Help Desk, and Ticketing software. Gridlex Zip is suitable for any industry where you need to increase Texting campaigns and ensure you are efficient with your sales team. You can customize the texting settings to best suit your business needs. Calling, Email, and more features for only $10/User Month.
| Comparison | Gridlex | Zipwhip |
|---|---|---|
| 50% to 90% cheaper compared to Zipwhip | ||
| Base Plans Includes Calling, Email and more Channels | ||
| Text Software comes integrated with CRM | ||
| Help Desk and Ticketing tools are integrated with Text Software | ||
| Text Software integrated with Shared Inbox | ||
| Out-of-the-Box Sector-Specific Customizations |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including integrations, dialer and SMS, Email, and many more features. The pricing is transparent and can be seen here.
Zipwhip is a costly piece of software with limited capabilities. Necessary integrations like CRM, Help Desk, and Shared Ticketing is not included in the base price. The Starter Plan, for example, starts at $19 per month per user and rises to $99 per month per user (10x more than Gridlex Zip cost).
Why is it critical to have a base plan that includes SMS, MMS, Email, and other channels?
In the marketing world today, one of the biggest mistakes you can make is not having the ability to reach your customers where they are. Having Texting Software, SMS, Email, and other channels helps you build sales and keep your brand top-of-mind. Gridlex Zip believes that if customers prefer to interact in their channel of choice, then it should be a part of the core offering. Gridlex Zip's base plan comes with omnichannel support, allowing you to communicate with your customers across multiple platforms. You don't have to worry about missing out on any opportunity because you're not available on their preferred channel.
Zipwhip doesn't have all the Omnichannel support features in their base plan
Zipwhip's starter package does not cover Calls, Emails, Facebook Messenger, Whatsapp Texts, or other channel support services. As a result, firms that use many platforms may find it difficult to provide users with the resources they need to respond to client inquiries effectively.
Why Is CRM Integration into Texting Software Important?
CRM software is essential for any business. It allows you to keep track of all your customer interactions and helps improve customer relations by allowing them to be included in various other activities on your end. Integrating any CRM with and Business Texting software will make keeping up with the customer base easier for you and have all this information easily accessible to others who may have access to it. With the added benefit of text tracking and analytics, you can see how well your team is performing, improve upon those results, and ensure that you're reaching the right people at the right time.
How does Gridlex Zip CRM and Texting Software Integration Work?
The Gridlex Zip Business Texting Software is intuitive, easy to use, and always up to date with the latest technologies and allows users to have a 360 view of the customer's profile. It comes integrated with CRM for fast, efficient texting campaigns. The Zip utilizes an extensive lead, contacts, and numbers database to ensure quick contact resolution. With a comprehensive database of information, the Texting Software can allow you to prioritize texts by lead score, last text, or first text. The zip will enable users to understand their customer's needs better.
Zipwhip does not provide integrated CRM
Zipwhip does not have an in-built CRM. You can integrate Zipwhip with a third-party CRM solution, but you'll have to pay for it individually. You'll need to upgrade to a higher plan if you want CRM integration. Remember that shared inbox services might cost anything from $20 to $150 per month per user when deciding which messaging application is best for you.
Why is it important to integrate Help Desk and Ticketing Software with Texting Software?
The ultimate solution to improve customer service is to combine help desk and ticketing software with Business Texting software. With this connection, you can rely on accurate data and more effective workflows, which can streamline your support process and save you money. Using the ticketing system, you can create a new ticket or assign a current one to text. You can assign a new ticket to any of your agents when you generate it. You'll see the information of an existing ticket in the text log if you assign it to a customer. When a consumer texts the help desk, they will be asked for their name and phone number so that one of their workers can contact them.
Based on the customer's identity and phone number, the Help Desk will immediately create a ticket for them. The ticket includes the customer's name, phone number, and a description of what they needed assistance with.
How does Gridlex Zip help desk, ticketing software, and Texting Software integration Work?
Gridlex Zip is a software solution that helps you manage your help desk, ticketing, and texting all in one location, allowing you to focus on providing the best possible service to your clients. When consumers text in or create a ticket, this connection will allow you to connect with them and instantly add them to your texting queue. You can then contact them whenever it is convenient for them. Zip enables you to perform everyday repetitive activities, deal with high-priority issues, meet deadlines, arrange all important data for a ticket, eliminate slow response times, and more.
Zipwhip does not integrate with Help Desk and Ticketing software
Zipwhip does not have a built-in Help Desk or Ticketing System with the Business Text Software. You can integrate it with third-party Help Desk and Ticketing Software if you upgrade to a higher plan, which may be purchased individually and cost between $15 and $300 per user. Due to this constraint, Zipwhip as a comprehensive corporate solution is challenging, as you'll need to purchase other software to suit your Help Desk and Ticketing requirements.
Why is this important
When you're working with a team of salespeople, it's important to have an easy way to share information. When it comes to dialing data and text history, there's no easier way than using a Shared Inbox. You can set up a shared inbox for your team that allows everyone on the same level or higher than you to access your texts. This means that managers and team members can easily see what has been texted, where they were answered, and more. This means they can easily assign texts if they know the right person is available at that time.
How does Gridlex Zip manage this?
Gridlex Zip has integrated its auto power Texting software with Zip shared inbox. Salespeople may be texting from individual lines, but often their work can not be analyzed by others. The shared inbox integration gives managers and team members access to the dialing information of their co-workers, allowing them to analyze their sales data more efficiently. Team managers can also use this feature to monitor each salesperson's work and give feedback. This makes it easy to keep everyone on the same page and make sure that no one is left out of the loop.
Zipwhip does not have an inbuilt Shared Inbox
One of the best aspects of Texting software with a shared inbox is the ability to exchange customer information and contact information with other employees and agents in your firm. Zipwhip does not have a shared inbox feature. If you subscribe to a higher subscription, you'll be able to integrate with a third-party shared inbox software, which costs anywhere from $15 to $80 per user.
Gridlex Zip Business Texting Software is as flexible as possible. They come with industry-specific text flows and settings, but we know that every company has its own unique requirements. That's why our software offers you the ability to customize your Texting Software to meet your needs designed by experts in each industry, who know exactly how to customize our Texting Software for your needs. We've got templates for everything from E-commerce to construction companies and more, and we're always adding new ones. You can choose from various pre-built templates or create your own from scratch. Each type has its own set of industry-specific templates that have been designed specifically for its requirements.
Zipwhip Doesn't offer out-of-the-box sector specific customization for organizations In the base plan
Zipwhip isn't the best solution if you're seeking low-cost Business Text Software that can be customized to your needs. The standard plan of Zipwhip includes a limited amount of customization options. CRM, Help Desk, and Ticketing Software integrations are not included and must be acquired individually.
