Gridlex Zip is a superior alternative to Zoho Desk since its an integrated Customer Service, Help Desk, Ticketing, Shared Inbox, and CRM with natively integrated calling, SMS Text, and emailing features for only $10/User Month (50-90% cheaper than Zoho Desk).
| Comparison | Gridlex | Zohodesk |
|---|---|---|
| 50% to 90% Cheaper | ||
| Shared Inbox + Ticketing Combination | ||
| CRM is Unified with the Customer Service Help Desk | ||
| Out-of-the-Box Sector Specific Customization | ||
| Custom Objects is Part of the Base Plan |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including Omnichannel (Call, SMS Text, Email…) support, Help Desk, Ticketing, Shared Inbox, CRM, and many more features. The pricing is transparent and can be seen here.
Zoho Desk plan starts from $17 and can go up to $42/user/month (4x Gridlex Zip) for enterprises.
Why Is Shared Inbox and Ticketing Combination Important and how does it work in Gridlex Zip?
All emails, SMS, etc are not tickets, and all tickets should not be emails. Gridlex Zip integrated ticketing and shared inbox feature allow users to send outgoing messages (e.g., Reminders, Event scheduling, announcements, etc) and receive email or SMS communications without creating a ticket. Gridlex Zip allows organizations to integrate Shared Inbox with ticketing for better SLA and workflow management or work it separately depending on the needs of the customer. It eliminates the need to Cc or forward email chains.
Zoho Desk doesn't have Shared Inbox and Ticketing Combination
Zoho software has a shared inbox feature, but it is not a part of the core plan. In order to avail of Zoho (ZohoMail) shared inbox features, users have to pay an extra $4 to $6/user/month where they offer only 3 to 5 shared inboxes with 10 to 25 shared sender addresses only. In addition, the Zoho Desk shared inbox feature is by default integrated into the ticket, which means they cannot send outgoing emails / SMS (e.g. Reminders, Announcements etc) without creating a ticket. This lack of flexibility hampers organizations that don't want to work in an inflexible system.
Why Is CRM Integration into Help Desk Important?
Most organizations strive for the Holy Grail of having a 360 degree view of customers i.e. see sales activity, contacts and other details embedded into the service ticket or email. Integrated CRM and Help Desk solutions will allow you to build strong customer relationships and enable your service reps to deliver personalized services. Without integration, you can lose track of information and may have to repeat/duplicate tasks like collecting customer contact details, preferences, feedback, etc.
How does Gridlex Zip CRM and Help Desk Works?
Gridlex Zip Helpdesk and CRM software allow users to have a 360 view of the customer's profile. Gridlex Zip integrated Helpdesk, and CRM software contains customer details, past conversations, payment and billing information, customer ideas, suggestions, feedback, and more. It will allow users to understand their customer's needs better. They will be able to deliver services that appear personalized because the system has the complete information of the customer's profile.
Zoho Desk Doesn't provide CRM as a part of the same bundle price
Zoho Desk doesn't offer an integrated CRM with its support software. They may offer a separate CRM solution which is again charged extra and ranges from $17 to $42 per user per month (4x Gridlex Zip).
Every organization is different. For example, the way a law firm supports its clients is completely different from how a used car dealer supports its customers. Gridlex Zip offers extreme out of the box customization via Custom ticket templates, Workflows, Fields, Objects, CRM Lead forms, and many more features. The complete list of the 44 sectors, from schools to insurance agencies where out of the box customization is offered, is shared here. Gridlex’s core operating principle is customer success and we will support our customers through the customization process.
Zoho Desk doesn't offer out of the box sector specific customization for organizations
Any customizations on Zoho Desk would need significant internal IT resources or external consulting support.
Gridlex Zip offers custom objects as part of the base plan to support tight integration with your internal operations. Custom Objects are like mini databases where users can store customer records and customize them based on the property options. For example, the custom objects for a rental company could be the Rental agreements associated with each apartment, where multiple contracts need to be associated with a ticket or a campaign that is further mapped to the CRM.
Zoho Desk Doesn't Offer Custom Objects
Custom Objects native are not core to the Zoho Desk experience as they do not offer this feature. Zoho plans to offer custom objects through Zoho creator integration which typically costs around $25/user/month to $400/month. In addition, Zoho Creator allows object creation via APIs and is not part of the normal user experience.
