Gridlex Shared Inbox that unifies your Email, SMS Text, Calling, CRM and Help Desk

Gridlex Zip is only $10/User/Month and more than 50% cheaper than alternatives with 3x the features

Why Choose Gridlex Shared Inbox integrated with Email, SMS, Calls, Help Desk & CRM?
Connect all Communication Channels not only emails to a Common Inbox, but even SMS Texts and Calls.
Seamlessly connect Gridlex CRM to your shared inbox so that you get a 360 degree view of your customer.
Separate out your Shared Inboxes based on key workflows so that your team is not overwhelmed(e.g. support@acme.com for customer support can be different from finance@acme.com for bill and invoice payments.
Ticketing to track customer issues and ensure that those issues are resolved quickly with unified ticketing and shared inbox.
Manage your response times and Service Level Agreements (SLA)
Set Up Message Templates to maintain consistency in customer communication.
Comments and notes for internal collaboration.
Labels to better organize between teams.
Shared calendar for better collaboration.

Help Desk & Customer Service Features and Benefits
Ticketing to track customer issues and ensure that those issues are resolved quickly
Customer Support Automations to reduce routine work
Custom Workflows to match your various processes- customer support to finance to IT
Custom Ticket templates to capture the nuances of your activities
Custom Objects to record and match your operations specific data
Integrations with CRM and other tools to minimize data entry
Reporting and Analytics for complete insight in to your Help Desk and customer service operations
Security Roles and Permissions so that only the relevant people are doing the tasks appropriate for them

CRM Service Features and Benefits
Marketing Automations to automate email templates and increase sales productivity
Contact Management to collect information of your customer contacts in one place
Organization Profiles suited to the specific needs of your customers
Activities, Pipelines and Opportunities to track end to end sales process
Forecasts and Goals to manage performance of your sales team
Customize your entire CRM to meet the specific needs of your sales
Tasks & Calendar to set reminders, goals, follow ups and events
Custom Objects to record and match your operations specific data
Integrations with Help desk and other tools to minimize data entry
Reporting and Analytics for full insight in to your sales and marketing activities
Security Roles and Permissions by territory and group so that each team is working on what they are supposed to

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