15 Best Power Dialer Software 2024

Posted In | CRM | Help Desk | Ticketing Software | Omnichannel Shared Inbox

Sales representatives are under a lot of pressure to make calls and sell products or services to customers. Manually dialing numbers can be time-consuming. 

 

This is where a power dialer comes in.

A power dialer can help make this process easier by automating the repetitive task of dialing numbers. This type of software can also help sales reps keep track of their calls, customers, and leads. It also helps sales representatives to make more calls in less period of time. It automatically dials numbers from a list and connects the call to the sales representative. This way, the sales representative can spend more time talking to prospects and less time dialing numbers.

 

There are many power dialers on the market. So, how do you choose the best one? 

 

In this article, we've compiled a list of the best power dialer software so that you can choose the right one for your business. 

 

 

Top 15 Power Dialer Software

1. Gridlex Zip

The Gridlex Zip Calling and Dialer software have all the important calling features and more that are needed to run a business in one place. In addition to an Auto-Power Dialer, Gridlex Zip integrates SMS, Email, and other features into a single platform. The Auto-Power dialer works with CRM so that you can handle all your customer relationships in one place. You can assign work based on priority level and due date using the shared inbox and ticketing system. In addition, managers can monitor agent activities to stay on top of the situation at all times.
 

Pros:

• 50% to 90% cheaper compared to other alternatives (Only $10 per user/mo)
• Base plan includes SMS, Email and more channels
• Dialer comes integrated with CRM        
• Help Desk and Ticketing tools are integrated with dialer    
• Out-of-the-box sector specific customization    
• Dialer integrated with shared inbox    

Learn more about -  Gridlex Calling and Dialing Software

 

2. PhoneBurner

PhoneBurner is a software designed to boost the efficiency and effectiveness of outbound sales calls. With this cloud-based platform, you can do everything from power dialing to managing your contacts, lead filtering, unlimited calling campaigns, automating workflows, etc.
 

Pros: 

• Unlimited power dialing available
• CRM Integration
• Omnichannel support (email, chat & phone)

Cons: 

• Most of the features are not available in the standard plan like SMS Text messaging, custom voicemail, call forwarding, live call monitoring, etc. 
• PhoneBurner is a bit more expensive than some of the other auto-dialer services as the standard plan starts at $149 per user/mo and goes up to $199  per user/mo. 

Learn more about - Best Alternative to PhoneBurner

 

3. DialPad

Dialpad is a cloud-based business phone system that offers a variety of features to help businesses communicate more effectively. 

 

Pros: 

• Offers great features like call forwarding to other devices, call recording, group calls, international calling etc. 
• It is a great option for businesses of all sizes that are looking for a reliable and feature-rich business phone system.

Cons:  

• Integration with third-party apps not available in the standard plan
• Few features like internet fax, toll-free number support, international SMS, etc are only available in specific locations (United States and Canada). For other locations, users have to connect with the support team. 

Learn more about - Best Alternative to DialPad
 

4. Cloud Talk

CloudTalk has many useful features, like basic call features, automated call distribution, interactive voice response, real-time customer cards, custom reporting, click-to-call, call statistics, a real-time dashboard, and conference calls. 

 

Pros: 

• CloudTalk is a phone system for businesses of all sizes.
• It offers a variety of features, including call forwarding, voicemail, call recording, and caller ID.

Cons: 

• CloudTalk is quite expensive, and its functionalities are limited. The Starter Plan Costs $25 per month per user/mo and goes up to $50 per user/mo. 
• Major integrations, such as CRM, Help Desk, and Shared Ticketing, require an additional fee.
• CloudTalk does not have a built-in CRM. Instead, users can integrate with a third-party CRM. This CRM integration is not available in the standard plan, so you'll have to upgrade to a higher plan for CRM integration. 

Learn more about - Best Alternative to CloudTalk
 

5. Aircall

AirCall is a phone system that runs in the cloud and offers a great user experience and many features, such as a power dialer. It's one of the more pricey choices here, but it deserves serious consideration if you're in the market for a comprehensive sales engagement solution.

 

Pros:

• Aircall is a cloud-based phone system designed for modern businesses.
• It offers a wide range of features including call forwarding, call recording, caller ID, call groups, and more.
• It integrates with a variety of CRM softwares, making it a versatile tool for businesses.

Cons: 

• Aircall pricing is higher as it offers less functions. The essential plan starts at $30 per user per month and rises to $50 per user per month. 
• Important features like call monitoring, call whispering, live feed and analytics, power dialer, etc are not a part of the essential plan. Users have to upgrade to a higher plan to avail these basic features, 

Learn more about - Best Alternative to Aircall

 

6. JustCall 

JustCall is one of the best cloud phone systems for sales and support teams who want more context in their conversations. JustCall features include virtual numbers, SMS campaigns, native CRM integrations, and more.

 

Pros:

• User friendly and easy to use
• The software offers a wide range of features

Cons: 

• Users will be charged separately for Call and SMS. 
• For every call you make, you will be charged according to JustCall per-minute calling rates.
• If you go over the free limit for phone numbers, JustCall will cost a minimum of $6 per month.
• Important features like integration, custom workflows, call monitoring, custom analytics and reports are not a part of the base plan. 

Learn more about - Best Alternative to JustCall

 

7. Kixie Power Call and SMS

Kixie is an enterprise-and SMB-friendly sales engagement platform that includes powerful power dialing functionality. Among the best values on the market, it provides many features for a low price. 

 

Pros: 

• Offers top features like ACD, call monitoring, call recording, IVR/ voice recognition, reporting and analytics and many more. 
• Kixie offers inbound text messages 100% free of charge

Cons: 

• Kixie's cost is exorbitant, and its features are limited. The starter plan costs $35 per user per month and goes up to $95 per user per month.
• Its basic package does not include voicemail or other channel support capabilities.
• Kixie does not have a built-in CRM. 
• Hard to use

Learn more about - Best Alternative to Kixie Powercall 

 

8. Five9

Five9 is an AI-driven service for managing calls and other interactions via a centralized location. The cloud service offers a wide range of unified communication features, such as managing incoming and outgoing calls, predictive and progressive dialing, live chat, social media customer service, automatic call distribution (ACD), and more.  

 

Pros: 

• The software is easy to use and offers a wide range of features.
• Five9 offers a wide range of integrations, which makes it easy to connect with other business applications.
• The software is scalable and can be easily customized to meet the changing needs of your business.

Cons: 

• Five9 is expensive. The core plan starts at $149 per month per user (15 times more than Gridlex Zip) and goes up to $229 per month per user (23x more than Gridlex Zip cost).
• Five9's core plan does not include chat, Email, or other channels. 
• Important features like workflow automation, omnichannel, etc are not a part of the core plan. 
• Five9 does not offer an auto dialer integrated with help desk and ticketing software. 

Learn more about - Best Alternative to Five9

 

9. Ringover 

Ringover is a collaborative cloud-based phone solution that enables small-to medium-sized businesses (SMEs), customer service, and sales teams to operate more efficiently by integrating a professional phone system directly into their CRM and Helpdesk. 

 

Pros:

• The software is very user-friendly and easy to use
• The software offers a wide range of features
• Great platform for small-and-medium-sized enterprises (SMEs)

Cons: 

• Ringover price starts at $24 per user/mo and goes up to $49 per user/mo.
• Auto (Power) Dialer is not a part of the Ringover smart (basic) plan. 
• Essential features like voicemail drop, call routing, power dialer, call and SMS campaign, native integrations, real time dashboard are not offered in the base plan. 
• Ringover does not have an inbuilt Shared Inbox

Learn more about - Best Alternative to Ringover

 

10. Twilio

Twilio offers a robust API for phone services that enables businesses to send and receive phone calls and text messages. It helps developers combine multiple communication channels and leverage their existing web development abilities and codes to handle communication issues.

 

Pros:

• Omnichannel support like email, voice, SMS, WhatsApp, Facebook Messenger, etc are available on one platform
• Supports integrations with third party applications

Cons: 

• To make the call, Twilio charges 130 cents per minute, and to receive a call, 85 cents. Email price starts at $14.95/month for up to 40k emails. For each feature, you need to pay separate charges, which will cost around $35 per month.
• Twilio does not have a built-in CRM. 
• Twilio doesn't offer out of the box sector specific customization for organizations in the base plan.

Learn more about - Best Alternative to Twilio

 

11. Line2

Line2 is a cloud-based communication platform that allows small businesses to engage with clients via phone calls and texts sent over a virtual phone system. Line2 enables enterprises to monitor, track, and route incoming and outgoing calls, thus enhancing team cooperation. The technology allows professionals to set up separate phone lines for team members, boosting client response times. 

 

Pros:

• Users can use their existing phone number with Line2. 
• Simple and user-friendly interface

Cons: 

• Unlimited calling only available in US and Canada
• Line2 does not have a built-in CRM.
• Line2's auto dialer does not include a built-in Help Desk or Ticketing system.

Learn more about - Best Alternative to Line2

 

12. Grasshopper

Grasshopper is an enterprise phone solution that allows organizations to remain organized. You can view your call history quickly and conveniently using Grasshopper. Grasshopper offers companies a wide range of communication platforms that improve operations.    

 

Pros:

• Grasshopper is fairly easy to install and configure, and it offers a wide range of features and options.
• It has the ability to handle large data sets.
• Simple and user-friendly interface
• Best for small scale businesses

Cons: 

• Only available in  the USA and Canada region. 
• Limited features and integrations

Learn more about - Best Alternative to Grasshopper

 

13. OpenPhone

OpenPhone is a business phone system that allows small to large organizations to set up additional phone numbers to manage international calls and messages. It allows employees to have and control the use of several phone numbers that can be assigned to them based on their location, team, and specific needs. Administrators can also set up shared numbers, allowing numerous team members to work together on calls and other activities while using the same phone line.

 

Pros: 

• It is a great option for small businesses. 
• It is affordable and easy to use. 

Cons:

• Users can call and text any country in the world with a calling & messaging feature, but they will be charged a per-minute or per-message rate for numbers outside of the US and Canada.
• Few native integrations are not a part of the core plan. 
• Essential features like analytics and reporting, call transfer, are not a part of the base plan. 

Learn more about - Best Alternative to OpenPhone

 

14. Vonage

Vonage Business is a cloud-hosted VoIP phone system for businesses. It has more than 40 calling options, such as cell phone integration, desktop plugins, and voicemail to email, with additional services available for an additional price. It engages customers and conducts faster, more successful calls with its integration with Salesforce. 

 

Pros: 

• Vonage software is affordable when compared to other VoIP providers.
• Vonage software is user friendly.

 
Cons: 

• Vonage does not have a built-in CRM. 
• Vonage's auto dialer does not include a built-in Help Desk or Ticketing system.
• Vonage does not provide out of the box sector specific customizations. 

Learn more about - Best Alternative to Vonage

 

15. RingCentral 

RingCentral is a cloud phone service that makes it easy to make calls, send and receive faxes, send and receive texts, join conferences, and host online meetings from any internet-connected device. A unified app that provides access to group chat, phone calls, and video conferences also includes access to the same features.

 

Pros: 

• RingCentral software can help increase productivity by allowing users to make and receive calls, send and receive faxes, and send and receive text messages from a single application. 
• The software is very affordable and provides a lot of features for the price.
• The software offers flexible customizations.

Cons: 

• It can be difficult to learn and understand how to use all of the features.
• RingCentral does not provide an integrated CRM.
• RingCentral's auto dialer does not include a shared inbox, so if you want one, you'll have to pay for it individually, which can cost anywhere from $15 to $80 per user each month.

Learn more about - Best Alternative to RingCentral
 

Conclusion

There is no doubt that PowerDialer software is extremely useful for businesses to increase their sales and grow their business. But it's also important to choose the best power dialer software if you want to make the most. 

 

Gridlex Zip Calling and Dialer software combine all of the calling features and more that you need to run your business from one unified solution. Not only do you get an Auto-Power Dialer with Zip, but also SMS, Email and more integrated into one platform. And the dialer comes combined with CRM so you can manage your customer relationships in one place. The shared dialers and ticketing system allow you to assign tasks based on priority level and date due date, so no task gets lost in the shuffle. Plus, managers can monitor agent activities to keep track of what's going on at any time.