12 Ways a Predictive Dialer Can Boost your Company's Sales

12 Ways a Predictive Dialer Can Boost your Company's Sales

Posted In | CRM | Help Desk | Ticketing Software | Omnichannel Shared Inbox

Sales is a crucial part of any business, and making as many calls as possible is often the key to success. However, manually dialing numbers and tracking the status of each call can be time-consuming and error-prone. This is where a predictive dialer can help. A predictive dialer is a tool that automates the dialing process and helps sales teams reach more prospects and close more deals in less time.

 

In this article, we will explore 12 ways a predictive dialer can boost your company's sales. Whether you're a small business owner or a sales manager at a large corporation, this article will provide valuable insights and actionable tips for leveraging the power of a predictive dialer to boost your company's sales.

 

Learn more about -  What is a Predictive Dialer? 

 

 

12 Ways a Predictive Dialer Can Boost Your Business

  1. Increase Agent's Productivity: Predictive dialers are calling software that is set to call certain phone numbers at certain times. With this technology, you're getting a great return on investment (ROI) since it can predict when the next agent will be free. Predictive dialers increase agent’s productivity by automatically dialing multiple numbers at once and connecting agents to live callers. This eliminates the need for agents to manually dial each number, allowing them to spend more time talking to customers and less time dialing. Predictive dialers also help reduce the amount of time agents spend waiting for calls to be answered, as the dialer will only connect agents to live callers. Additionally, predictive dialers can be programmed to recognize and filter out busy signals, answering machines, and disconnected numbers, further increasing agents' productivity.

 

  1. Uses Effective Algorithms: A predictive dialer uses algorithms to determine when to dial a phone number. The algorithm takes into account factors such as the number of agents available, the number of calls in the queue, the average call duration, and the number of calls that have been abandoned. By using this information, the predictive dialer can determine when to dial a number in order to maximize the number of successful calls and minimize the number of abandoned calls.

 

  1. Efficient Call Distribution (ECD): The best predictive dialer software has an intelligent call allocation method built in to make it easy to dial numbers without getting confused. A predictive dialer uses Efficient Call Distribution (ECD) to ensure that calls are distributed evenly among agents. ECD works by monitoring the number of calls each agent is handling and adjusting the dialing rate accordingly. For example, if one agent is handling more calls than the others, the dialer will slow down the rate of dialing for that agent and speed up the rate of dialing for the other agents. This helps to ensure that all agents are kept busy and that calls are distributed evenly.

 

  1. Manages both incoming and outgoing calls: The predictive dialer system is helpful if your company handles both incoming customer service calls and outgoing sales calls. The system handles both incoming and outgoing calls simultaneously. So, it can work with an automated call distribution (ACD) system to send calls to sales representatives who are available.

 

  1. Nurture your business relationship: For your business to make more sales, you need a robust process for building relationships, and a predictive dialer can help you do this. The predictive dialer will boost the business's efficiency by connecting with the leads and automating the process. This can help to ensure that customers and prospects are contacted in a timely manner and that their needs are addressed quickly. Additionally, predictive dialers can be used to provide personalized messages to customers and prospects, helping to build relationships and trust. Finally, predictive dialers can be used to track customer interactions, allowing businesses to better understand customer needs and preferences.

 

  1. Streamline and improve your organizational process: A predictive dialer is a tool that can be used to streamline and improve your organizational process. The predictive dialer can improve your organizational process by reducing the amount of time spent on non-productive activities, such as dialing numbers that are not answered or that go to voicemail. In addition, the system can help to improve the efficiency of your agents by making sure that they are spending their time talking to live prospects instead of waiting for calls to be connected. 

 

  1. Integration of CRM: Integrating a customer relationship management system (CRM) into a dialer is crucial as it allows businesses to keep track of customer interactions and respond promptly. It allows the predictive dialer to quickly and accurately collect customer information from the CRM database during a call. As a result, you should look for a dialer that provides a streamlined integration with your CRM platform.

 

  1. Improve your client experience: A high-quality customer service response can go a long way toward increasing your sales. And if you have a large customer base, having a high-quality response is important. The use of a predictive dialer can improve relationships with clients. Customers are called at convenient times to show them products they might want. Thus, they are more likely to have a favorable reaction. These calls are made at a cheaper rate than standard telemarketing calls. 

 

  1. Eliminate the need for manual input: Manual input is often required for almost all business operations. It can also be a hindrance when compared with automated processes. A manual workflow can be inefficient and ineffective. A predictive dialer can automate the process of dialing numbers from a list, screening out busy signals, answering machines, and disconnected lines, and connecting answered calls to available agents. Automation helps streamline the workflow and reduces the need for manual intervention. 

 

  1.  Increase your conversion rate: Manual dialing takes 15 to 25 seconds per number. Initially, this appears to be a small number, but consider the thousands of calls that your team makes each day. The predictive dialer eliminates this repetitive manual work. There is no way to make a mistake, like dialing the wrong number, with a predictive dialer. Predictive dialer handles these time-consuming tasks and ensures that your agents spend their time only on conversations and closing deals. This means your agents can save 2-3 hours per day, which can be utilized to increase the conversion rate. 

 

  1. Organize and manage client databases: Keeping your client database is easier with a predictive dialer. The software keeps a list of numbers that need to be called back, so there won't be any missed calls. Predictive dialer can also sort data into categories, such as customer type, location, and other criteria. This makes it easier to find the right customer for a particular campaign.

 

  1. Reduce agent idle time: By using a call queue, agents can automatically and evenly distribute incoming calls. This ensures that calls are being answered in a timely manner. With predictive dialing, a list of numbers will be called out automatically so that agents don't have to wait around for the next call. Also, callbacks allow agents to schedule a time for a call to be automatically dialed back so that they can be available to take the call when it comes in. This will ensure that leads are evenly distributed among agents. 

 

Conclusion

In this digital age, businesses need to find ways to stay competitive. In conclusion, a predictive dialer can be a powerful tool for boosting your company's sales. By automating and optimizing the dialing process, a predictive dialer can help your sales team reach more prospects and close more deals in less time. Additionally, a predictive dialer can provide valuable insights and analytics, helping you to better understand your sales process and make data-driven decisions.

 

The Gridlex Zip Calling and Dialer software combines all the calling features your business needs in a single, comprehensive solution for only $10/User/Month. This includes features such as a shared inbox, SMS, email, ticket management and more with an Auto-Power dialer. The dialer comes with an integrated CRM so that you can manage all of your client relationships in one place.