Gridlex Zip offers an incredible business messaging inbox that centralizes all your messages effortlessly inside one inbox to assign conversations and improve the first response rate with dedicated features, including an integrated CRM and Customer Service Help Desk.
Gridlex Zip can help you respond seamlessly with customers and the internal team. Emails are converted to tickets to monitor Service Level times and maintain response rate. Further, Gridlex Zip provides an integrated CRM and Customer Service Help Desk so that you can get a 360 degree view of customers.
Gridlex Zip offers an incredible calling and auto power dialer software that centralizes all your business calls into one inbox to improve the first response rate with dedicated features, including an integrated CRM and Customer Service Help Desk.
Gridlex Zip integrated ticketing and shared inbox feature allow users to send outgoing messages (e.g., Reminders, Event scheduling, announcements, etc) and receive communications without creating a ticket and allows organizations to integrate Shared SMS Inbox with ticketing for better SLA and workflow management or work it separately depending on the needs of the customer.
You can seamlessly connect Gridlex Shared Inbox, including SMS Texts, Calls and Emails, and Customer Service Help Desk with Gridlex CRM to get a 360 degree view of your customer.
