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Articles about Ticketing Software by Gridlex

Helpdesk Software for Shopify - Everything You Need to Know

Posted In | CRM | Help Desk | Ticketing Software

Helpdesk software is an essential tool for any business that wants to provide excellent customer service. For Shopify store owners, finding the right helpdesk software can make a huge difference in how smoothly your store runs, and how satisfied your customers are with your service.Whether you're just starting out with your store, or are looking to upgrade your existing helpdesk solution, this guide will give you the information you need to make an informed decision.

12 Ways a Predictive Dialer Can Boost your Company's Sales

Posted In | CRM | Help Desk | Ticketing Software | Omnichannel Shared Inbox

Are you looking for ways to increase your company's sales? Predictive dialers are a great tool to help you do just that. Predictive dialers are automated systems that can help you make more calls in less time, increase customer satisfaction, and improve your sales process. In this article, we'll discuss 12 ways a predictive dialer can boost your company's sales. From improving customer service to increasing efficiency, predictive dialers can help you reach your sales goals.

15 Best Power Dialer Software 2024

Posted In | CRM | Help Desk | Ticketing Software | Omnichannel Shared Inbox

A power dialer can help make this process easier by automating the repetitive task of dialing numbers. This type of software can also help sales reps keep track of their calls, customers, and leads. It also helps sales representatives to make more calls in less period of time. It automatically dials numbers from a list and connects the call to the sales representative. This way, the sales representative can spend more time talking to prospects and less time dialing numbers.

What is a Shared Inbox & How Does It Help?

Posted In | CRM | Help Desk | Ticketing Software | Omnichannel Shared Inbox

A shared inbox is a central mailbox that employees use to communicate with each other within the company as they can add tags, attach files, share calendars, collaborate on the same project, and many more.

11 Reasons Why Your Business Needs A Helpdesk Ticketing System

Posted In | CRM | Help Desk | Ticketing Software | Omnichannel Shared Inbox

When it comes to customer service, a company's most valuable asset is its help desk due to the role it plays in reducing downtime and increasing productivity. Ticket management is the backbone of a help desk platform, and it categorizes customer conversations in various ways, such as by priority, date, and user profile. This function can also be automated to speed up case resolution. However, it involves more than just responding to tickets.

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