Smarter Inventory Management: RFID and Call Routing in Manufacturing

Posted In | CRM | Help Desk | Calling Solution | Manufacturing Companies

The rise in digital technology has completely transformed various sectors, and manufacturing is no exception. Two significant developments that have revolutionized inventory management in manufacturing are Radio Frequency Identification (RFID) and Call Routing. These technologies not only streamline operations but also increase efficiency, reduce costs, and improve overall productivity.

 

Understanding RFID in Inventory Management

Radio Frequency Identification (RFID) is a technology that uses electromagnetic fields to identify and track tags attached to objects automatically. In the manufacturing industry, RFID technology is used to manage inventory by attaching RFID tags to raw materials, components, and finished products. This allows manufacturers to track the movement and location of their inventory throughout the production process.
 

Using RFID technology for inventory management has several advantages. First, it reduces manual labor and human error in inventory management. Second, it provides real-time visibility into inventory levels, which helps prevent stock-outs and overstocks. Third, it improves the accuracy of inventory records, leading to more accurate demand forecasting and better decision making.

 

The Role of Call Routing in Manufacturing

Call routing, also known as Automatic Call Distributor (ACD), is a technology used to route incoming calls to the most suitable agent or department within a business. In the manufacturing sector, call routing is used to improve communication and coordination between different departments, such as production, sales, and customer service.
 

Call routing helps manufacturing companies manage their inbound calls more efficiently. For example, if a customer calls to inquire about a product, the call routing system can direct the call to a sales representative who has the most knowledge about that product. Similarly, if a supplier calls to discuss a delivery issue, the call can be routed to the production department.
 

By using call routing, manufacturing companies can reduce hold times, improve customer service, and increase overall operational efficiency.

 

Combining RFID and Call Routing for Smarter Inventory Management

In today's competitive business environment, manufacturers need to find innovative ways to improve their operations and stay ahead of the competition. By combining RFID technology with call routing, manufacturers can achieve smarter inventory management.
 

For example, when a RFID-tagged item is low in stock, the RFID system can automatically send a notification to the purchasing department. Then, using the call routing system, the purchasing department can quickly contact the supplier to reorder the item. This not only prevents stock-outs but also ensures that the manufacturing process is not interrupted.

 

RFID and call routing are powerful tools that can significantly improve inventory management in manufacturing. By adopting these technologies, manufacturers can streamline their operations, increase efficiency, and stay competitive in the digital age.