The Top Features to Look for in A Mobile-Enabled Calling Solution

Posted In | CRM | Help Desk | Calling Solution | Staffing & Recruiting Firms

The workforce is increasingly mobile, and the staffing and recruiting industry is no exception. As recruiters and staffing professionals frequently work on the go, a mobile-enabled calling solution is indispensable. This article discusses the top features to look for in a mobile-enabled calling solution.

 

Understanding Mobile-Enabled Calling Solutions

A mobile-enabled calling solution allows users to make and receive calls on their mobile devices using a business phone number. It can provide all the functionality of a desk phone system, including voicemail, call forwarding, and more, but with the added convenience and flexibility of a mobile device.

 

Top Features to Look for in a Mobile-Enabled Calling Solution
 

1. Ease of Use: An intuitive, user-friendly interface is crucial. Users should be able to make and receive calls, access voicemail, and use other features with minimal effort.
    

2. Integration with Other Software: The calling solution should integrate seamlessly with other software you use, such as your CRM or ATS. This allows you to pull up client or candidate information during a call, log calls automatically, and perform other tasks more efficiently.
    

3. Call Recording: This feature allows you to record calls for future reference, quality control, or training purposes. It can be especially useful for mobile calls, where notes may be harder to take.
    

4. Advanced Call Routing: The ability to forward calls to different numbers or to voicemail based on time of day, caller ID, or other factors can be very useful for managing calls effectively.
    

5. Voicemail Transcription: This feature transcribes voicemail messages into text and sends them to your email, allowing you to quickly scan messages without needing to listen to them.
    

6. Security: With mobile devices often used on public networks, security is paramount. Look for features like data encryption, two-factor authentication, and compliance with relevant regulations.
    

7. Reliable Customer Support: Look for a solution provider with a reputation for excellent customer support to help resolve any issues quickly.
    

Maximizing the Benefits of a Mobile-Enabled Calling Solution

To make the most of a mobile-enabled calling solution, consider the following:
 

• Training: Ensure your team knows how to use the solution effectively and is aware of all its features.
   
• Regular Updates: Keep the solution up-to-date to benefit from the latest features and security updates.
   
• Data Usage Monitoring: Keep an eye on data usage, as VoIP calls can consume a significant amount of data.

 

A mobile-enabled calling solution can significantly enhance the flexibility and efficiency of your staffing or recruiting firm. However, to get the most from this technology, it's important to choose a solution that is easy to use, integrates well with your other software, offers features like call recording and advanced call routing, prioritizes security, and provides reliable customer support. By choosing a solution with these features and using it effectively, you can take your firm's communication to the next level.