Auto Dialer Compliance Essentials for Transportation & Logistics Providers

Posted In | CRM | Help Desk | Auto Dialer | Transportation & Logistics

The use of auto dialers in the transportation and logistics industry is not a new phenomenon. These advanced systems are designed to streamline operations, increase productivity, and enhance communication by dialing numbers automatically and connecting the call to a live agent or playing a pre-recorded message. However, as beneficial as these systems may be, it's important to ensure your business is compliant with the laws and regulations surrounding their use.
 

Understanding the Law

Auto dialers, also known as robocalls, are regulated by the Federal Communications Commission (FCC) under the Telephone Consumer Protection Act (TCPA). This act was enacted to protect consumers from unwanted telemarketing calls and faxes. According to the TCPA, businesses are required to obtain prior express written consent from consumers before making auto dialed, pre-recorded, or artificial voice calls.
 

Obtaining Consent

Before you can use an auto dialer to reach out to your customers or prospects, you must first obtain their express written consent. This consent should clearly state that the person agrees to receive calls from your business using an automated dialing system. It's also important to note that this consent cannot be made a condition of purchase.
 

Maintaining a Do-Not-Call List

The FCC also requires businesses to maintain a do-not-call list of consumers who have requested not to be called. This list must be honored for at least five years. If a consumer asks not to be called again, the request must be honored immediately, and their number should be added to the do-not-call list.
 

Providing Identification Information

Whenever a call is made using an auto dialer, it's crucial to provide proper identification information. This includes the name of the business, the person on whose behalf the call is being made, and a telephone number where the business can be contacted.
 

Penalties for Non-Compliance

Failure to comply with these regulations can result in hefty fines. The TCPA allows for statutory damages of $500 per violation, and up to $1,500 for each intentional violation.
 

Auto dialers can be a powerful tool for transportation and logistics providers. However, it's also essential to ensure compliance with all applicable laws and regulations to avoid potential penalties. By understanding and adhering to the TCPA regulations, businesses can utilize auto dialers effectively while respecting consumer rights.