Compliance Check: Is Your Non-Profit's Auto Dialer Strategy Up to Date?

Posted In | CRM | Help Desk | Auto Dialer | Non Profit Organizations

In the world of fundraising, non-profit organizations often use auto dialers to reach out to potential donors. An auto dialer is an electronic device or software that automatically dials telephone numbers. Once the call has been answered, the auto dialer either plays a recorded message or connects the call to a live person. While this strategy can be highly beneficial, it is imperative to ensure that your non-profit's auto dialer strategy is up to date and in compliance with the various laws and regulations.
 

What is Compliance in Auto Dialing?

Compliance in auto dialing refers to adhering to the set of rules and regulations that govern the use of automatic dialing systems. In the United States, the main regulatory body is the Federal Communications Commission (FCC), which enforces the Telephone Consumer Protection Act (TCPA). Other countries have their own respective laws and regulations. These laws protect consumers from unwanted calls and dictate when, how, and to whom auto dialers can be used.
 

Why is Compliance Important?

Non-compliance with auto dialing laws can result in hefty fines and legal action. Aside from the legal consequences, non-compliance can also damage your organization's reputation. Donors and potential donors may be put off by unwanted calls or unethical practices, leading to a decrease in donations and support. Therefore, ensuring your non-profit's auto dialer strategy is compliant is crucial not only to avoid legal repercussions but also to maintain your organization's integrity and public image.
 

Is Your Non-Profit's Auto Dialer Strategy Up to Date?

Keeping your auto dialer strategy up to date means continually reviewing and updating your practices to ensure they align with current laws and regulations. Here are some things to consider:
 

• Consent: Under the TCPA, explicit consent is required before making auto dialed or pre-recorded calls to wireless numbers. Ensure your organization has a system in place to obtain and document this consent.
   
• Do-Not-Call lists: The TCPA and the National Do-Not-Call Registry provide consumers with an option to opt out of receiving telemarketing calls. Your organization should ensure it respects these lists and has a system in place to regularly check and update them.
   
• Time restrictions: The TCPA restricts the hours during which telemarketing calls can be made. Make sure your auto dialer strategy takes these restrictions into account.
   

Keeping your non-profit's auto dialer strategy compliant and up to date is essential in today's regulated environment. It not only helps to avoid legal complications but also contributes to maintaining your organization's reputation and trust in the public eye. Regular reviews and updates, along with a strong understanding of the laws and regulations, can help ensure your auto dialer strategy is always up to the mark.