Non-Profit's Guide to Implementing Auto Dialer Compliance Protocols

Posted In | CRM | Help Desk | Auto Dialer | Non Profit Organizations

Automatic Dialing systems or autodialers have become a staple in the world of non-profit organizations. These tools not only enhance productivity but also stimulate donor engagement. However, the use of autodialers is subject to numerous compliance laws, which non-profit organizations must adhere to, to avoid regulatory penalties. This guide will outline how non-profit organizations can implement autodialer compliance protocols effectively.
 

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Understand the Laws Governing Autodialers

The first step towards compliance is understanding the laws that regulate autodialers. In the United States, the primary law is the Telephone Consumer Protection Act (TCPA), among others. This law prohibits unsolicited calls made using autodialers, artificial or pre-recorded voices. Understanding these laws will help non-profits navigate the legal landscape surrounding autodialers.
 

Obtain Consent

One of the key provisions of most autodialer-related laws is the requirement for prior express consent. Non-profits should ensure that they obtain written consent from individuals before making automated calls or sending automated texts. It's crucial to keep a record of these consents as they may need to be presented in case of a dispute.
 

Implement a Do-Not-Call (DNC) List

Non-profits must maintain and respect a DNC list. This list includes individuals who have opted out of receiving automated calls or texts. It's crucial to honor these requests promptly and efficiently, to avoid violating TCPA and other similar laws.
 

Train Your Staff

Proper training of the staff managing the autodialer system is crucial. The team should understand the compliance requirements and the importance of adhering to them. Regular training sessions can help ensure that the staff is up-to-date with the latest regulations and best practices.
 

Use Compliant Autodialer Software

Lastly, using a compliant autodialer software can significantly ease the compliance process. Some software is designed with built-in compliance features such as consent management, DNC list management, and call-time restrictions. Non-profits should invest in such software to streamline their compliance efforts.
 

While autodialers can be a powerful tool for non-profit organizations, they come with the responsibility of compliance. By understanding the laws, obtaining consent, implementing a DNC list, training staff, and using compliant software, non-profits can effectively manage their autodialer compliance protocols.