Parent Privacy: A School's Guide to Auto Dialer Compliance

Posted In | CRM | Help Desk | Auto Dialer | Schools & Education

Protecting the privacy of parents and guardians is a paramount concern for every school. With the increasing use of technology, including automatic dialing systems, it's essential for schools to understand and comply with all relevant laws and regulations. This guide will walk through the key points of auto dialer compliance, ensuring the privacy and trust of parents are never compromised.
 

Understanding Auto Dialers

Auto dialers are software tools or devices that can automatically dial telephone numbers. Once a call has been answered, the auto dialer either plays a recorded message or connects the call to a live person. In schools, auto dialers are typically used for mass notifications, such as school closures or emergency alerts.
 

The Telephone Consumer Protection Act (TCPA)

The main legislation that schools need to be aware of when using auto dialers is the Telephone Consumer Protection Act (TCPA). Enacted in 1991, the TCPA restricts the use of auto dialers and pre-recorded voice messages. The Act was designed to protect consumers from unwanted calls and faxes, and it carries heavy fines for non-compliance.
 

Ensure Parental Consent

The TCPA requires the prior express consent of the recipient before a call is placed using an auto dialer. For schools, this means that parents or guardians must have given their consent to receive such calls. This consent should be clearly documented and easily accessible, in case of any potential future disputes.
 

Establish a Do-Not-Call List

Another requirement of the TCPA is the maintenance of a Do-Not-Call (DNC) list. Schools should establish a DNC list and make sure it is updated regularly. Any parent or guardian who requests not to receive further calls should be added to the list immediately.
 

Maintain Accurate Records

Record-keeping is critical when it comes to TCPA compliance. Schools should keep detailed records of all calls made, including the time and date of the call, the message content, and the recipient's details. This will provide a crucial audit trail in case of any compliance issues.
 

While auto dialers can be a powerful tool for communication within a school community, it's vital that schools use them responsibly and in compliance with the TCPA. By ensuring parental consent, maintaining a DNC list, and keeping accurate records, schools can use auto dialers effectively while respecting and protecting parent privacy.