Simplifying Auto Dialer Compliance for Non-Profit Outreach

Posted In | CRM | Help Desk | Auto Dialer | Non Profit Organizations

The use of auto dialers can significantly streamline non-profit outreach efforts, allowing organizations to reach more individuals in less time. However, compliance with various state and federal regulations can make the use of such technology seem daunting. This article provides a simple guide to navigating auto dialer compliance for non-profit outreach.
 

Understanding the Rules

Non-profit organizations are not exempt from compliance with the Telephone Consumer Protection Act (TCPA) and other relevant regulations. The TCPA mandates that organizations, including non-profits, must not make unsolicited calls to individuals who have not given their express consent to be called. Violations of this regulation can lead to hefty fines.
 

Consent is Key

One of the most critical aspects of auto dialer compliance is obtaining the necessary consent from individuals before calling them. The TCPA defines two types of consent: implied and express. Implied consent refers to situations wherein the individual has a pre-existing relationship with the organization, whereas express consent involves the individual explicitly giving their permission to be contacted.
 

Implementing Policies and Procedures

To ensure compliance, non-profit organizations should implement clear policies and procedures that outline how consent is obtained and recorded. This includes documenting every instance of consent, whether implied or express. Additionally, organizations should provide an easy way for individuals to opt out of receiving calls if they so choose.
 

Choosing a Compliant Auto Dialer

Not all auto dialers are created equal when it comes to compliance. Non-profit organizations should choose an auto dialer that includes features designed to assist with compliance, such as built-in Do Not Call (DNC) list management and the ability to track and record consent.
 

Training Staff and Volunteers

Even with the right auto dialer and policies in place, non-profit organizations must also ensure that their staff and volunteers are adequately trained on auto dialer compliance. This includes understanding the importance of consent and how to properly document it, as well as how to handle opt-out requests.
 

While auto dialer compliance may seem complex, it can be simplified with the right knowledge, tools, and training. By understanding the regulations, implementing effective policies and procedures, choosing a compliant auto dialer, and training staff and volunteers, non-profit organizations can leverage the power of auto dialers for outreach without running afoul of the law.