Let’s say that your company is organizing an event. Participants are enquiring about the registration links and time. Your agents can use a snippet with an overview and registration link to send the email effortlessly.
With Gridlex Zip, you can create snippets to add texts to emails without needing to type it each time, saving time and effort of your agents while improving the Service Level.
Your agents might be sending multiple sales follow-up or replying to a lot of information request. With Gridlex Zip, you can save all the repetitive messages as email as a reply-worthy personalized templates, making email replies effortless.
Create multiple emails by making templates with pre filled data that you can customize for your responses.
Assume one of your support agents is absent from the office. Is there a procedure for following up on unanswered customer emails? Gridlex Zip Shared Inbox maintains multiple users for the mailbox via units, which are managed on the MDM side to ensure seamless customer communication.
