Gridlex Zip is a superior alternative to Hubspot CRM since its an integrated Customer Service, Help Desk, Ticketing, Shared Inbox, and CRM with natively integrated calling, SMS Text, and emailing features for only $10/User Month (50-90% cheaper than Hubspot CRM).
| Comparison | Gridlex | Hubspot CRM |
|---|---|---|
| 50% - 90% Cheaper compared to Hubspot CRM | ||
| Omnichannel is a Part of the Base Plan | ||
| CRM is Unified with Customer Service | ||
| Out-of-the-Box Sector Specific Customization | ||
| Custom Objects is a Part of the Base Plan |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including Omnichannel (Call, SMS Text, Email…) support, Help Desk, Ticketing, Shared Inbox, CRM, and many more features. The pricing is transparent and can be seen here.
Hubspot offers a confusing set of options and plans, which are designed to maximize price from customers. For example, the starter plan starts at $50/month (5x more than Gridlex Zip) and then goes up to $5,000/month (500x more than Gridlex Zip).
Why is Omnichannel (Email, SMS Text, Calling & More) Integration important?
Omnichannel support integrated into CRM software provides a unified client management solution as consumers use multiple channels to interact with your organization. Users can automate the process of contacting customers and increase their sales by adding the ability to dial phone calls (via Auto Dialers and Power Dialers), send SMS texts, and emails directly from one platform. Gridlex Zip believes that if customers prefer to interact in their channel of choice, then it should be a part of the core offering.
Hubspot Omnichannel require third-party integration
Omnichannel support (Dialers, SMS etc) is not part of the core Hubspot CRM package and may be available via 3rd party integrations which could cost an additional $50-$450 per user per month. In addition, these third-party applications are not tightly integrated into the core application, and the data & features may be out of sync over time.
Why Is Helpdesk Integration into CRM Important?
A customer relationship management (CRM) software is one of the most vital business applications for any organization. Using an integrated CRM and customer service solution is one of the best ways of turning every customer contact into an opportunity. For example, a customer may ask a product related question on your customer service help desk channel, which could be an opportunity to sell additional services. Gridlex Zip CRM and Helpdesk software allow users to have a 360 view of the customer's profile. It includes lead management, contact management, automating several key workflows, sales, marketing, customer support, and account management tasks. It will allow users to understand their customer's needs better.
Hubspot CRM doesn't provide customer support as a part of the same bundle price
Hubspot CRM doesn't offer an integrated customer support software as a part of the same bundle price. They provide different quotes for CRM and Help Desk ranging from $50/month to $5,000/month for enterprises (5x to 500x more than Gridlex Zip).
Every organization is different. For example, the way a law firm supports its clients is completely different from how a used car dealer supports its customers. Gridlex Zip offers extreme out of the box customization via Custom ticket templates, Workflows, Fields, Objects, CRM Lead forms, and many more features. The complete list of the 44 sectors, from schools to insurance agencies where out of the box customization is offered, is shared here. Gridlex’s core operating principle is customer success and we will support our customers through the customization process.
Hubspot CRM doesn’t offer out-of-the-box sector specific customization for organizations
Any customizations on Hubspot CRM would need significant internal IT resources or external consulting support.
Gridlex Zip offers custom objects as part of the base plan to support tight integration with your internal operations. Custom Objects are like mini databases where users can store customer records and customize them based on the property options. For example, the custom objects for a rental company could be the Rental agreements associated with each apartment, where multiple contracts need to be associated with a ticket or a campaign that is further mapped to the CRM. Another example of custom objects is Vehicle numbers if you are a car dealer. A service request can be associated with a Rental Agreement or Vehicle Number custom object so that additional context can be provided to the service agent.
Hubspot CRM Has Custom Objects For the Highest Priced Plan
Custom Objects are not core to the Hubspot CRM experience and are a part of the enterprise plan, and even then Hubspot CRM only allows object creation via APIs and is not part of the normal user experience. In addition, they offer up to 10 object definitions only in the enterprise plan.
Accounting, Enterprise & ERP software
Only $10 USD/ user / mo - No CC required
