Gridlex Zip is is a superior alternative to Proprofs since its an integrated Customer Service, Help Desk, Ticketing, Shared Inbox, and CRM with natively integrated calling, SMS Text, and emailing features for only $10/User/Month (50-90% cheaper than Proprofs).
| Comparison | Gridlex | Proprofs |
|---|---|---|
| 50% - 90% Cheaper compared to Proprofs | ||
| Omnichannel is a Part of the Base Plan | ||
| CRM is Unified with Customer Service | ||
| Custom Objects is a part of the base plan | ||
| Out-of-the-Box Sector Specific Customization |
Gridlex Zip costs $10/user/month, which is 50-90% cheaper than most alternative solutions. The $10/User/Month is the same across all the major plans, including Omnichannel (Call, SMS Text, Email…) support, Help Desk, Ticketing, Shared Inbox, CRM, and many more features. The pricing is transparent and can be seen here.
Proprofs Help Desk plan starts from $15/user/month and can go up to $200/Month (20x more than Gridlex Zip) for premium plans.
Why is Omnichannel (Email, SMS Text, Calling & More) Integration important?
Omnichannel support integrated into CRM software provides a unified client management solution as consumers use multiple channels to interact with your organization. Users can automate the process of contacting customers and increase their sales by adding the ability to dial phone calls (via Auto Dialers and Power Dialers), send SMS texts, and emails directly from one platform. Gridlex Zip believes that if customers prefer to interact in their channel of choice, then it should be a part of the core offering.
Proprofs Doesn't Have Basic Omnichannel support features like Calls and SMS Text
Proprofs Omnichannel Helpdesk offers shared inbox, live chat, social media (Twitter and Facebook), and chat bots only. They fail to provide basic features like calls, SMS Text, and more as a part of their omnichannel support.
Why Is CRM Integration into Help Desk Important?
Most organizations strive for the Holy Grail of having a 360 degree view of customers i.e. see sales activity, contacts and other details embedded into the service ticket or email. Integrated CRM and Help Desk solutions will allow you to build strong customer relationships and enable your service reps to deliver personalized services. Without integration, you can lose track of information and may have to repeat/duplicate tasks like collecting customer contact details, preferences, feedback, etc.
How do Gridlex Zip CRM and Help Desk Works?
Gridlex Zip Helpdesk and CRM software allow users to have a 360 view of the customer's profile. Gridlex Zip integrated Helpdesk, and CRM software contains customer details, past conversations, payment and billing information, customer ideas, suggestions, feedback, and more. It will allow users to understand their customer's needs better. They will be able to deliver services that appear personalized because the system has the complete information of the customer's profile.
Proprofs Doesn't provide CRM Integration
Proprofs doesn't provide an integrated CRM with its support software as they mainly focus on offering help desk services. They allow third party integration for CRM like MS Dynamics CRM which is again time consuming and confusing.
Every organization is different. For example, the way a law firm supports its clients is completely different from how a used car dealer supports its customers. Gridlex Zip offers extreme out of the box customization via Custom ticket templates, Workflows, Fields, Objects, CRM Lead forms, and many more features. The complete list of the 44 sectors, from schools to insurance agencies where out of the box customization is offered, is shared here. Gridlex’s core operating principle is customer success and we will support our customers through the customization process.
Proprofs doesn't offer out of the box sector specific customization for organizations
They do not offer sector specific customizations. Any customizations on Proprofs would need significant internal IT resources or external consulting support.
Gridlex Zip offers custom objects as part of the base plan to support tight integration with your internal operations. Custom Objects are like mini databases where users can store customer records and customize them based on the property options. For example, the custom objects for a rental company could be the Rental agreements associated with each apartment, where multiple contracts need to be associated with a ticket or a campaign that is further mapped to the CRM.
Proprofs Doesn't Offer Custom Objects
Custom Objects native are not core to the Proprofs experience as they do not offer this feature.
Accounting, Enterprise & ERP software
Only $10 USD/ user / mo - No CC required
