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Articles for Healthcare by Gridlex

CRM for Healthcare: How To Pick, Selection Criteria, RFP and Guide

Posted In | CRM | Healthcare

Picking a CRM for healthcare doesn't have to be complex. Discover the key features to consider and questions to ask vendors with our detailed guide.

Telegerontology and Call Routing: Caring for the Elderly

Posted In | CRM | Help Desk | Calling Solution | Healthcare

Telegerontology is a rapidly evolving field that combines telecommunication technology with gerontology, the study of aging, to improve the quality of life for the elderly. One of the key aspects of telegerontology is call routing, a system that efficiently directs calls to the appropriate care providers. This article aims to shed light on how call routing in telegerontology helps in providing better care for the elderly.

Behavioral Health and Call Routing: Supporting Mental Wellness

Posted In | CRM | Help Desk | Calling Solution | Healthcare

In the modern age, behavioral health has emerged as a crucial aspect of overall health. It encompasses both mental and emotional well-being, including the treatment of mental health disorders, substance use, and other related problems. The growing recognition of the importance of behavioral health services has led to the development of innovative solutions to enhance service delivery, one of which is the use of call routing.

Pediatric Telemedicine: Call Routing for Child-Focused Care

Posted In | CRM | Help Desk | Calling Solution | Healthcare

Telemedicine has been a game-changer in the field of healthcare. It's a rapidly growing sector that's revolutionizing patient care, making it more accessible, convenient, and efficient. One area where telemedicine has made significant strides is pediatrics. Pediatric telemedicine, more specifically, call routing, plays a pivotal role in delivering child-focused care.

Ensuring Equity in Healthcare Access: Call Routing Strategies

Posted In | CRM | Help Desk | Calling Solution | Healthcare

The current healthcare landscape is fraught with numerous challenges that often hinder patients' access to necessary medical services. Among these challenges is the issue of equity in healthcare access, a matter that has become even more critical in the wake of the COVID pandemic. A promising solution to this problem lies in innovative call routing strategies.

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