Compliance in Medical Device Sales: Embracing Auto Dialer Regulations

Posted In | CRM | Help Desk | Auto Dialer | Biopharma and Medical Device

In the rapidly evolving world of medical device sales, compliance with various regulations is of the utmost importance. One such regulation is the rules governing the use of auto dialers. Adopting these regulations is not just about following the law, but it's also about fostering trust and transparency with clients and customers.
 

Understanding Auto Dialer Regulations

Auto dialers, also known as robocalls, are telephone systems that automatically dial telephone numbers. Once the call has been answered, the auto dialer either plays a recorded message or connects the call to a live person. In the medical device sales industry, auto dialers can be used for a variety of purposes, including customer service, marketing, and follow-up communications. However, the use of auto dialers is heavily regulated. In the United States, for example, the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC) both have rules in place to protect consumers from unwanted calls. These rules include, but are not limited to, requiring prior express consent for certain types of calls, prohibiting calls to emergency lines, and mandating that all calls provide an automated, interactive opt-out mechanism.
 

Embracing Auto Dialer Regulations in Medical Device Sales

While these regulations may seem daunting, embracing them can have several benefits for a medical device sales company. Not only can compliance help to avoid costly fines and legal action, but it can also help to build trust and respect with customers.

Here are some steps you can take to ensure compliance with auto dialer regulations:
 

• Understand the regulations: The first step to compliance is understanding what the regulations are. This means staying up-to-date with any changes or updates to the FTC and FCC rules, as well as any relevant state-level regulations.
   
• Get express consent: Before using an auto dialer to call a customer, make sure you have their express consent to do so. This is especially important for marketing calls.
   
• Provide an opt-out mechanism: All auto dialed calls must include an automated, interactive opt-out mechanism. This gives customers the option to stop receiving future calls.
   
• Monitor and record calls: Keep records of all calls and customer consent. This can be useful for auditing purposes and can help to demonstrate compliance with regulations.
   

Embracing auto dialer regulations is essential for any medical device sales company. Through understanding and adhering to these rules, companies can foster trust with customers, avoid legal issues, and ultimately, succeed in the competitive medical device sales industry.