Uninterrupted Connectivity: Call Routing Best Practices for Staffing & Recruiting Firms

Posted In | CRM | Help Desk | Calling Solution | Staffing & Recruiting Firms

With technological advancement, the staffing and recruiting industry has seen a significant change in the way they operate. Among the many aspects, uninterrupted connectivity has become a crucial factor for ensuring smooth operations. One of the key components of this connectivity is efficient call routing. Having a robust call routing system in place not only boosts the productivity of your recruiting team but also improves the overall candidate experience.

 

What is Call Routing?

Call routing is a process that directs incoming calls to the right person or department within an organization. It uses various methods like direct inward dialing, interactive voice response (IVR), and time of day routing to distribute calls. For staffing and recruiting companies, an efficient call routing system can be the difference between winning a client and losing one.

 

Call Routing Best Practices for Staffing & Recruiting Firms
 

1. Use IVR Systems

Interactive Voice Response (IVR) systems are an effective way to route calls to the right department or individual. These systems can be programmed to direct calls based on the caller's input, ensuring that they reach the right person without delay.
 

2. Implement Time-of-Day Routing

Implementing time-of-day routing can ensure that calls are directed to the right place, even outside of business hours. For example, calls made after hours can be routed to voicemail or an answering service, ensuring that no call goes unanswered.
 

3. Direct Inward Dialing (DID)

Direct Inward Dialing (DID) is another useful call routing feature. With DID, each staff member or department gets a unique phone number, eliminating the need for a receptionist or operator to route calls. This can increase the efficiency of call handling and improve the caller's experience.
 

4. Regularly Update Your Call Routing Settings

It's essential to keep your call routing settings up-to-date. If a team member leaves or a department changes, make sure to update your settings accordingly. This prevents calls from being routed to the wrong place and ensures a smooth experience for callers.

 

Implementing call routing best practices can significantly improve the efficiency of your staffing and recruiting firm. An efficient call routing system can enhance the productivity of your team, improve the candidate experience, and ultimately, contribute to your firm's success.