Shared inboxes can be a great tool for teams that need to collaborate on email communication, but they can also be a source of confusion and frustration if they are not managed properly. To ensure that shared inboxes are used effectively and efficiently, it's important to establish clear rules and guidelines, use email management software, and establish a clear process for responding to messages. In this article, we'll explore 17 best practices for improving shared inbox management and making sure that your team is able to communicate effectively and efficiently through this important tool.
A shared inbox is a central mailbox that employees use to communicate with each other within the company as they can add tags, attach files, share calendars, collaborate on the same project, and many more.