Employees on the finance team issue invoices which are not seen by the sales reps that could bring you a few unexpected problems. If sales reps in CRM are unaware of the information on invoices which are with the accounting team, that will stall them from making decisions about revenue collection, debts and discounts.
Sales reps who are not updated about the market price fluctuations may pave the way to incorrect prices or promising quick delivery of out-of-stock products that will mislead customers. So that sales team needs inventory data in CRM to identify whether the requested products are currently in stock in needed amounts.
What tool gives your sales agents and customer service representatives visibility into order progress that allows them to notify customers of any changes in a timely manner? Sales reps who are not updated about the market price fluctuations may pave a way to incorrect prices or promising quick delivery of out-of-stock products that will mislead customers.
Employees receive commissions for their sales or performance. Sales commissions are the primary form of sales compensation, and are part of the direct costs that occur when the product is sold, while the salaries that sales reps earn are in the indirect costs of SG&A. Such expenses can be categorized as part of the cost of goods sold in the accounting software in one sense or it can also be allocated to the cost of employee salary. .
Keeping track of employee expenses is critical for controlling your cash flow. Employees who travel for work on a regular basis will need to submit expense reports and follow travel policies in order to be reimbursed. It is important to reimburse your employees properly for whatever expenses they make as well as to manage your cash flow. But this is a tedious task for multiple departments as well as employees to streamline this process and often a time-consuming job.
For many of customers, the customer support team is their initial point of contact with the company. Customers submit tickets and have lengthy conversations with customer support; these interactions can provide sales persons with a lot of background when on the phone with customers. Is there a way for sales rep to gain access to all customers' ticket conversations?
